Thompson Central Park New York by Hyatt

"Rooms were a really good size. Great street view. People at the front desk are super friendly. We ordered pillows and they came to our room super fast. Great location! And the burger restaurant in the hotel is really good as well. We will definitely stay here again and again."

"The hotel was pretty busy the week before Christmas. Waiting for an elevator got pretty tedious, but really enjoyed our stay otherwise. The manager, I believe Eric, and Eddie at the front desk were very helpful with my inquiries. The food, service, room and location were great. The gym was being updated, however they offered a day pass to Life Time Fitness directly across the street, but never used it. We had two rooms and were both upgraded to suits as globalist. We would return."

"The hotel was new and decent. Location was very central and accessible. But what made it a different experience was the service. From the door man to the front desk to the cleaning crew everyone was efficient and respectful and getting the job done. What made the experience superb was how helpful the hotel security and staff were. Big shout out to Virginia at the security. We left the hotel and I forgot my backpack in the lobby with my wallet and ID to get into my flight. I called the hotel and Virginia very quickly located my backpack and made sure the right person gets it to me. Thank you so much for your wonderful care and help! Happy new years"

"Overall a really great hotel. Rooms are clean and nicely decorated. The staff are super friendly. One small downside, early morning starts at 4 or 5 so it can get noisy. If you are light sleeper being earplugs. Perfectly situated with 10 min walk to 5th av and all major road, it's also set around a few really nice restaurant which you can walk to."

"Stayed here this weekend for the NYC marathon. I'm hoping the issue I ran into was a one-off and not common for the hotel but I wanted to let others be aware because I know from conversations, it happened to a few of my friends as well this weekend. I went into two dirty rooms before the third room was finally clean and ready. It seems there was a computer issue that marked rooms as ready for guests before housekeeping got to them. The manager ended up going upstairs and doing a manual inspection of rooms. Issue aside, all the people I interacted with were very friendly and helpful. The bed was comfortable and the shower's water pressure felt amazing. I did find hair on the bathrobe in the room but the towels were clean so I just didn't use the bathrobe. My room's view was that of the building next door but the room did get plenty of natural light. Overall, if I was staying overnight again and wanted to be this area I would consider staying here again, issues aside. If they happen a second time then I might think it was not a computer error. Accidents happen and it was a busy weekend."