Genoa Healthcare

"Used this pharmacy all of one time before I transferred to another one. Absolutely terrible customer service both to customers and drs offices in addition to being completely unreliable in filling and delivering prescriptions. Even after being contacted multiple times by the drs office, they were not able to give direct information regarding my prescription and its delivery. They caused me to miss at least 3 drs appts due to them not filling and delivering my medication on time despite auto-refills being set up through the drs office. When I called, my concerns were immediately met with an abrasive customer service rep who was not at all apologetic about the fact that Genoa sat on my "filled prescription" without sending it out for about a week with no intention of notifying me (only leaving a message for my drs office the evening before my appt AFTER HOURS). It was clear when speaking with them that they had no intention of following up with myself or the drs office had I not reached out as a result of finding out from my dr that they had still not received my medication the day of my appt. Ridiculous lack of care and competence for an industry that is supposed to provide an important healthcare service."

"Needed prescriptions packaged in specific way for pediatric patients need and pharmacy order was for them to do so. I picked up the the medication at a nearby office and it was packaged wrong by the pharmacist in Fairfax.The main reason I got a prescription at this pharmacy was for that reason- how they could package the pills. I contacted the pharmacist and she apologized and agreed to correct the packaging problem. Additionally, prescription was promised for delivery next day (after packaging mistake made) and it was not delivered as promised. After calling the pharmacy, in summary I was told that they did me a favor helping me after their mistake and the delivery delay was not their problem and I needed to follow up with the delivery carrier."

"Ever since one person left, this whole place has gone down hill. They are incredibly slow, the wait time is “20” minutes but will have you waiting an hour. They don’t have prescriptions ready when they say they will be. And overall this place lacks good staff. I am appalled they call this a pharmacy. Never going here again. Walgreens or ANYWHERE ELSE is faster and on top of that, doesn’t cost as much. if i could give this place 0 stars i would. do better. UPDATE : They lost my prescription. After waiting an hour and 30 minutes and was told they were working on it."

"The staff is amazing and helpful. Warm and inviting and very efficient. Great attitudes and great customer service."

"Friendly and efficient staff. The hours are good and the waiting area comfortable. I highly recommend this place. They are located on the second floor of the Merrifield CSB building. Easy to reach by the beltway."