Sonesta Simply Suites Detroit Troy

"This is a horrible location to stay at. On my check out date I returned to my room in order to get my things and check out. Check out isn't until 11 am, I arrived at 10:20 am. When I got to my room, my bed and stripped and sheets, comforter, and pillows were removed from the bed with my things still opened in the room. I asked for a manager Cailey L and she told me she knew their housekeeping staff was in the room around 9:50 am or so and that she told them to leave the room. She then told me I didn't have to be so upset because nothing was aken from the room. I had personal belongs; underwear, personal documents such as my ssc, etc in the room which easily could have been taken by a photo. She then offered me a full refund for my stay and stated to call the third party for the refund, which I did. The third party told me to call the police and file a report in order to receive my refund for my stay. I plan on doing so anyway, but had to in order to receive my money. The police gave me a report number and I went on my way. Cailey called the police on me for not leaving the building by 11 am, when I obviously couldn't leave because I was waiting on the police. This was on the February 14th, 2024 and today is February 23rd, 2023 and sonesta suites manager still is telling the third party not to refund me my money although I have the whole conversation and police conversation on record for my documentation. This woman allowed her staff to enter my room prior to checkout time while my things were still in the room and don't care. I wouldn't recommend staying here because they don't care about the people who stay with them and go through their rooms when the guest isn't there."

"Advertised wired internet connection to room, but was told it was wireless only. Elevators smelled like cigarettes, wifi was incredibly slow (had to resort to hotspot to download files for work). The staff I've talked to about this stuff have been very friendly, only reason I'm not giving a 1-star review."

"We called the front desk today (10/20) to let them know we’d be arriving at 3:30am after a long drive. Ursula was great and assured us someone would be there to check us in. We arrived at 3:30 and it’s now 4:19 and we have been calling the front desk from their phone (per the request on their sign) and no one has answered. We prepaid for our room and are exhausted and can’t get in. We can hear the cordless phone ringing but can’t get whoever is supposed to be working to answer. Another guest who is very familiar with the hotel indicated that the guy who’s working is often asleep during his shift and that may be why we can’t get in. Very frustrated and will never book with this brand again."

"We booked two suites based on pictures posted on Expedia. There are no two beds in the room . The rooms are very small .but clean . The pictures are deceiving. There is no lobby or place to sit . The price is cheap but I would not have chosen . The staff is nice . Just be careful if you expect nice or hotel amenities. It is the very minimum basic ."

"Great Location, rooms were okay could be fresher and cleaner. They need to do a thorough cleaning. Staff was very good. The parking lot had a couple of hugh potholes. At night you can't see these holes. Management made no attempt to fill the holes or put cones around the holes. Someone put a big box in the holes. I would not stay here again."