Blue Angel Hotel NYC, Ascend Hotel Collection

"During our one night stay, our room must have blown a fuse and so our telephone, television, nightstand lamp outlet and air/heat unit all stopped working simultaneously. Now this is January in NYC. The night clerk could not figure out how to reset the issue and said that she called Management who would send over someone in an hour. It was already 10:30 PM. No one ever showed up. The room was G3 and extremely drafty so it got pretty cold in the room. She offered us an electric heater, which I thought was very dangerous considering that we were in the basement and the hotel telephone did not work. The hotel was unable to move our room and unable to fix the problem. When I told the manager about this the next morning, she was very rude and said there is nothing she could do, nor was there any financial reduction in the room price that we paid. Had they even given us a discount on our stay, I wouldn’t be so irate, but her demeanor and her lack of empathy was pitiful."

"Had an excellent two-night stay here. We arrived late but the front desk agent was able to quickly get us to our room which was very much appreciated. Our room was clean and quiet which is a big plus in NYC. All the staff were very friendly and helpful, and the location is hard to beat. We will definitely keep this hotel in mind for our next visit to New York."

"This hotel was WEIRD to say the least. Each room is completely different from all the others but the service was great, the beds were comfy and the rooms were clean. Not to mention the food in the mini fridge is FREE which is just unheard of."

"The woman at the front desk, Mara (?) upon check in was so friendly, we immediately felt at home. Unfortunately when we made our way to our room the warm fuzzies ended. The best, pillows, everything literally feel like they’re wrapped in rubber. Linens and blankets are old, thin, rough. Having to sleep in this room honestly made me feel icky. The bathroom was sad and dark. The entire thing, just sad and icky. We had spent a few days in FiDi at the new Indigo hotel and I didn’t think it was very fancy, until we checked in here and I was begging to go back. The second day staff were just on their phones and couldn’t be bothered to say hi. We stayed in Midtown as a necessity, but I would not come back to this hotel."

"The front desk staff is amazing! Answering all our questions about our stay in NYC. Love the art deco theme in the lobby, coffee and cream 24/7. The garden level room was exceptionally special because of the serene space it offered including a fridge with complimentary snacks, I will always choose the Blue Angel Hotel!"