Hilton New York Times Square

"Likely the last time I’ll be staying at a Hilton. The $35 mandatory daily room charge (no mention of it on the booking website!) seems like a scam - especially when there is no room service so you have to go downtown on the lobby to use this credit - and the service at their bar/restaurant is very slow, and also quite expensive. The staff were polite and helpful in the capacity of their role, but overall I expected to get the basics of staying in a 4 star Hilton (or even just the basics of a Hilton full stop)."

"Stay away for a while! We were awakened by very, very loud construction noise in the lobby. But given no warning that would happen. The lobby is under construction. They charge a destination fee which in theory you can use toward food, BUT the market was closed on several occasions when we wanted to buy food. And, if you want to store your bags after you check out, that is $5 per bag. Which they did not warn us about either. Great location. Rooms are fine. But service is lacking. Not one friendly person here. Maybe try again in six months!?"

"When arriving by vehicle, go around to the valet at 41st street. Take the elevator to the lobby. Cam was amazing making sure we were taking care of, our vehicle, and belongings. We arrived early and asked if there were any upgraded rooms available for early check in. We were checking in one hour early in a clean and spacious room that overlooked the Empire State Building and the One World Trade Center and Statue of Liberty in the distance. We couldn't be more satisfied with any of it. I just wanted to add the other staff members we encountered were incredible too. The lovely lady at check in, Robert, Donnell(got my car and cart right away), Mike, and all of the rest. Truly thank you for your service and accommodation."

"After being closed for a short duration they came back strong! We only stayed over the weekend of Dec 16 - 17th, but our stay was without incident and very pleasurable. First I'll start with the the location - it is so convenient to everything downtown NYC. The only time we needed transportation was to Manhattan to catch the ferry to Liberty and Ellis Island. Secondly - the staff was very courteous and helpful. Rodney and his crew were over the top friendly. He offered good tips on places to eat, best way to get where you are going, and general knowledge. He took care of us and our luggage when we had to store it! If you visit and need anything ask for Rodney if he is on duty - great job Rodney and everyone. Next the front desk - They were helpful, professional and friendly but at times seemed like they were just tired or had had enough for the day. It was busy too with a lot of people checking out and checking in so I get they wanted to keep everything moving. I would too. Overall, they did what they could do to accommodate us and although we did not get the rooms we requested they had an extra bed brought up asap and we made it work. The only downside is we requested the early check in but still ended up checking in after 4 which is understandable since early check in is dependent on other people checking out and your specific room availability. They do allow you to store your luggage which is a free service for quests while you go out and about while your room becomes available if needed. Again, we did not get the early check in and the rooms we requested but they did what they could to make our visit pleasurable and accommodating. Lastly the lounge and restaurant. We had a $35 credit for our rooms and used it to buy snacks for the day. The continental breakfast was superb and everything was fresh. This is not included to plan ahead if you want to have breakfast. The bar was a nice place to sit and relax after along day of walking around the city. The bartenders were outstanding and my Old Fashioned was one of the best I have had mixed. Gratuity is included so make sure you look at your bill. I highly recommend the Hilton at Times Square if you visit NYC and I don't think you'll be disappointed especially if you like to feel like your at the center of all the activity."

"From the moment I stepped foot in this hotel, I was greeted very professionally and with such an attentiveness. Then when I got to the lobby to check in the front desk lady was very generous and informative. My room was very clean and smelled good! And that view I got was the cherry on the top! This hotel has excellent staff members. I love that everything is right there next to you to your convenience. I’d definitely stay here again."