Mystic Dunes Resort & Golf Club by Diamond Resorts

"Hilton bought this property, every time we come here, they are aggressively trying to sell us something with sketchy sales pitch and greed. Since we said no, we always get rooms right next to noisy elevators, or room smells bad. The keys they gave us don’t even work, and we have to wait in line for another half an hour to change the keys. When we request to change the room, we had to drag our luggages by the stairs. 1 :30 am in the morning, we are finally inside. Guess what: they called us and woke us up next morning trying to sell the membership again! They don’t care you work hard and this is your only sleep-in day after a long trip! What a joke!!!"

"We stayed in a two room suite at mystic dunes for a week. The rooms are rather old and run-down, and dirty. I was grossed out to find a piece of a potato chip on the master bed when we arrived the first day. Also, the couch was so stained and bad smelling we couldn't even use it. Fortunately we were so busy going to amusement parks, we had little time to actually hang out at the resort."

"Since Hilton bought this property it has become nothing but difficult stays at Mystic Dunes. We stayed this week and the beds are so incomfortable that we had to leave two nites early and I am still having back pain. The rooms are average, but these were not clean. Our dishwasher had an awful smell and it was mold. The floors were so dirty our feet were black and the noise level from the unit above was challenging. They were smokers so it was endless opening and closing of the door and smell. We also have endless issues checking in with Diamond Resorts to HGV club. The pitch is that they 40K to convert to HGV and then their systems cannot talk to each other so upon check in if you have any issues with your booking they have you call and come back. This process took us 4 hours and we actually missed going to the parks because of the delays which was disappointing. They were nice and gave the kids snack boxes to try to accomodate us waiting, but overall it falls very short of my expectations compared to the annual dues. I also have reached my limit with being treated like I am not equal to an HGV member. If my neck was not in serious pain, I might reconsider, but I can never sleep in their beds again. I can get past housekeeping issues, but not needing medication and a doctor for such poor quality mattresses is too much."

"Everyone was kind and hospitable. We requested a different room after the first night because I kept getting bit by something and I’d rather be on a higher floor due to bugs. It’s Florida. There’s gonna be bugs. So that really wasn’t a big deal. Valentina and Boucha were fantastic in helping us get a second floor room with a bigger bed. We did two days of golf and the golf people were wonderful too. The course looks like it’s still being fixed up a bit but was still great for us! We ate at Kenzie’s and the food was good. I would come back here!"

"Very happy with our week stay here. The staff is very helpful, great attitudes and friendly. Big shout out to Lillian at the front desk. Thank you for going out of your way for us and your friendly demeanor. Very clean and nice condos. Definitely recommend this resort if your staying in the area."