Orlando Short Term Rentals

"Super comfortable unit! We stayed at Sunlake Condo. Full 4 bedrooms with 3 bathrooms (2 have walk in showers), kitchen, washer and dryer and balcony with lake views. Gated community, close to restaurants and groceries! About 10 minutes drive to Disney. Checking in and out was a breeze and the condo was well stocked with enough pillows, towels and kitchenware for all of us. I must add that I forgot something after I checked out and management worked extra hours to help me recover it."

"(Ammended) The house was lovely and clean. It had everything we needed and more! We made good memories. Customer service always responded promptly. I did have a little issue getting money back for a service I couldn't use...through a third party (paypal). That has since been resolved."

"Awful experience. This company does not take guest safety seriously. They will schedule maintenance during your stay and not tell you when to expect workers. They hire contractors who don’t mark their vehicles with company info, and who are instructed to walk into the backyard without notifying the guest of their arrival. I stayed in a residential detached home in a nice neighborhood in Kissimmee FL. This was not a condo or multifamily property. The backyard was fenced and gated. A repairman showed up in the back yard unannounced on at Tuesday at 6:30pm to fix minimal damage that was here before I arrived. He didn’t ring the doorbell, no one notified me to expect him. I was hanging out in the pool and he just walked into the backyard. I thought he was a prowler. When I contacted the office they told me the backyard is not secured, and to run if anyone else comes into the backyard, and also that maintainence workers show up regularly. I asked if anyone else would be working during my stay, they said no. Friday afternoon the pool guy showed up trying to get into the backyard. I had padlocked the gate because I was afraid of thieves breaking into the property. I contacted the office again and they told me I have been rude and unreasonable for my entire stay, that I should expect anyone to come onto the property at anytime during my visit, and that I didn’t read the rental agreement. Then they scolded me for locking the gate, which their rental agreement states is the guests responsibility to secure. I emailed their office multiple times telling them how uncomfortable I felt with people arriving unannounced. They were dismissive and told me I was rude and acting weird about it. Edit to add after the owner’s response: They did NOT offer me a refund. I told them I wanted my money back and they laughed at me. They blocked my phone number and wouldn’t answer my calls. I didn’t want to ‘stay there for free’…I wanted a refund for a scary, weird, uncomfortable, and just outright poor customer service experience."

"Worst Vacation rental I have ever had. Avoid Orlando Short Term at all costs. Our house was filthy and unsafe. The house had 3 smoke alarms chirping for batteries and after 6 hours, we had to get a friend to come fix them because Orlando Short Term was still "buying batteries". When we fixed them, we checked the others and found out one had been disabled (the only one on the first floor) and one had been removed. Crazy! No one from Orlando Short Term will answer the phone or return voice messages. They will only E-MAIL you which is absolutely ludicrous. We booked the house because it had a small backyard splash pool (Paradise Palms, Cuban Rd for reference) that was supposed to be heated. I told them the pool was cold when I arrived and they told me to give it time. We had a repairperson at the house to fix the leaky washing machine and to change the fridge filter, which probably hasn't been changed in a decade, so we asked him to check the pool heater. He came in laughing and said there's no pool heater at all. I complained to Orlando Short Term and they tried to lie and say the heater is broken. Total lies is all you get from this company. Sort by most recent and you will see similar complaints to mine. Also worth noting is I booked this nasty house through Marriott Homes and Villas which is equally useless. Dirty sheets, stains everywhere, carpet so nasty you can't go barefoot, torn pool furniture....the list goes on and on. I rent several vacation homes a year and this is by far the worst house from THE WORST management company EVER!!!"

"I had a wonderful time at this property, cleaning ,fresh and beautiful quiet neighborhood and Angie was my host everything was perfect I did recommend this place to anyone who’s visiting Orlando FL to check this place out. It doesn’t come with the food you see on my picture though but you should try it."