Palazzo Realty Inc

"I've been with Palazzo for 3 years and they've always been extremely prompt to respond to any requests and incredibly kind and polite in any interaction I've had with them (and I live in a not-so-great area, so no, it's not a money factor). I write this as I'm about to put in my 30 days as I need to move for work, but I saw some negative reviews that were the exact opposite of my experience and I feel credit should be given where credit is due. The Palazzo team was great and I appreciate the great service over the years"

"Palazzo is VERY good at ignoring emails & avoiding contact when the don’t want it. When I initially moved in I was ecstatic with the service I got, going as far to write them a kind email in thanks upon giving my month’s notice before I left. I have STILL not received my security deposit back after a month and a half, and when they finally DID send it, it was to the wrong address. I now have to wait another 30 days for another check to be sent. They also told us they would hold my mail, and failed to do so at all, even after they reassured my mom, my best friend and I that they would on the move out day. If I worked at Palazzo and saw all of these 1 star reviews I would be absolutely horrified and embarrassed. I only hope they learn from their disappointing communication errors. God bless anyone that lives in those run down apartments. Get out when you can."

"I cannot even begin how terrible this company is. Things really got bad when I had a bed bug infestation. I reported this because I had to by law. Eppie was only concerned about the host of the problem, which is odd because California Code 1941 makes it very clear that landlords are required to make a place habitable and they are responsible. In addition, they do not own the building and it does not come out of their pockets. The owner of the building is an extremely wealthy Executive Vice President for BJ’s Brewhouse. I found this out from the previous owner, who I was on excellent terms with, and by visiting the Assessor’s Office in Signal Hill because ownership is a public record. So my point is I do not think the owner of the building is hurting for money and I am sure he would prefer to avoid potential liabilities stemming from not paying for fumigation. And regardless, it is impossible to know where hosts of pest problems begin in multi-unit buildings. You could easily get them from the laundry room. Plus, previous tenants had complained about them. Long Beach Code Enforcement confirmed with me that the law holds landlords responsible. Nonetheless, Eppie stated it was my fault and told me I would have to pay for them if I were to get rid of them. She even lied about the pest guy inspecting neighboring units. I found this out by asking my neighbor and confirming with pest guy. I was sent an invoice and information about contacting the pest control service that they used. The contact information was not correct and I was unable to reach the pest control service, which I have email evidence of. I contacted Palazzo for over a week and they ignored my emails. This stressed me out because I was preparing for a two week business trip and wanted the problem resolved. I feel that they were doing this on purpose out of retaliation because they were angry that I reported them to code enforcement and officially called them out for lack of an on-site manager. Eppie had the audacity to later say that there was always a manager and I somehow did not know. Despite the fact that a previous email admits there was no manager to the anonymous email address. Eppie then started leaving harassing notes on my door and making threats if the bed bug population spread that I would be held responsible. I had to go on a business trip and she was purposely leaving these notes on my door when she knew I was not physically present and I had told her to only communicate with me via email. She also left a notice to enter my unit and did not include a specific reason. Again, she did this when she knew I would not be able to be physically present and I had to send my elderly father. I have no idea why they did this when I had been trying to communicate with them for two weeks to address the bed bug issue and even agreed to pay for it to be resolved as I would later take them to court. In the end, for whatever reason they decided to pay for it which remember they were ALWAYS legally responsible to do. I had a very real fear they would enter my unit and destroy or steal things out of retaliation. My neighbor kept an eye on things, but it was very stressful. This company is dangerous and I would report them to any governmental agency and contact Hosing LB if they start harassing you or blame you for things that they are responsible for."

"They are total Crooks, There is this secretary who works there, for her protection lets call her Eppie25 (a name I made up). From day one all she ever gave was complete attitude. She has this undeserved sense of accomplishment. I have never met a person with a chip on their shoulder. Perhaps she has been hurt by society in some unspeakable way, but she makes sure to take it out on whoever walks in. I think there is a DMV desk just waiting for her to be rude to as many people as possible. Once you get the place, there are roaches… the roof leaks and they don’t care to make any changes. I mean what kind of place is run like this. Ohh but don’t be 2 minutes late on your rent…. They make sure to call you 5,000 times. Stay away they are not worth the trouble!"