Palazzo Apartments

"When I moved in I was told multiple times by two different people in management that my electric and gas would be paid through the apartment and they have charged me for it but never paid and I was unaware until I got a call saying my gas will be turned off. I am now behind on bills and they will not give me my money back to pay my gas even though that is what they have been charging me for. I’m very disappointed by the way I was talked to by the management on top of the fact that it is almost impossible to get a hold of any one to get any help in all of this. (I would put zero stars if I was able to)"

"My experience with the staffing at palazzo has been awesome. Everyone is so helpful with me. They ask me if I need anything at all . The maintenance guys are always joking with me and showing up when I need it. They even take the time to not only fix the problems I have but they take the time to explain what they are doing and why.. it is a lot better than it was. And I was considered a few days ago when I didn’t see them. It turned out that they were just their busy little bees that they are. I am amazed at how much they work and the all need to take more time in the community. With that said they are awesome. Thank you for letting me be part of their busy lives and having the best time ever."

"UPDATE: October 25, 2023 My first review was only a week ago. Since then things have gotten even WORSE. I had a water leak coming from my bedroom ceiling which should be considered an emergency. However, it took DAYS for it to be taken care of. I am still dealing with a roach infestation! My dishwasher is broken and the roaches have now taken over the whole appliance. I've made several complaints and I was told that pest control is a "courtesy" and that they are not required to do anything about it. I notified them WEEKS ago about the problem and then they claim that pest control was here but I "wasn't on the list." I would have to pay OUT OF POCKET if I want pest control sooner. I am already paying about $1,000 a month for this dump and now I have to shell out extra money for a problem I did not cause. These people obviously don't care about the tenants, but now it's also clear they don't care about their property either. First review below: If you thought about renting here DON’T! New management is horrible and so is maintenance. No one actually cares about the tenants. This place is absolutely disgusting! There was an ongoing water leak for months during the summer that flooded the grounds and brought so many pests. There are flies, ants, and roaches everywhere outside. The grounds are often unkempt or littered with trash. I currently have a roach infestation in my kitchen and have complained several times. They told me I was on the list for pest control but they don’t know when they will be here. I’ve deep cleaned, sprayed, and set out traps and nothing works and they refuse to do anything about it. There are adult and baby roaches EVERYWHERE and they are making me SICK. I used to enjoy cooking and baking all the time but now I don't feel comfortable. They even laid eggs inside of my electric tea kettle which I had to throw away. My home has become uninhabitable. Over the summer, my swamp cooler broke down all the time and despite putting in several requests to get it fixed and speaking to the maintenance man in person nothing ever got done. If anything breaks down in your apartment then you're out of luck. They painted the outside of the building and renovated most units so they can pretend to be “luxury.” But it’s still a dump. All this and they have the audacity to charge $900-1200 a month! What am I actually paying for?? The lowest I can rate this place is 1 star but it honestly deserves negative stars. Do NOT move here or to any of GBE’s sister properties!"

"This management company is terrible. My son and I rented his first apartment. This current company, GBE Absolute LLC, bought the properties within weeks of move-in. The requested repairs were not completed. The swamp cooler was never turned on throughout the summer when we moved out at the end of the lease in late July and was a very hot summer. They do not return phone calls. They nickel and dime for everything they can get out of you. This is a large corporation buying local properties. I would recommend going with a local owner for rental properties. Not this place."

"I cannot express how awful, I feel, mthis management company is. In my opinion, the property continues to go downhill see attached pictures. Major maintenance issues like large water leaks go unaddressed for weeks. The mailboxes and vehicles are routinely broken into. The laundry room is regularly a mess, and the washers and dryers will take your money and rarely work. The owners/management are trying to turn the property into a luxury complex. At the same time, adding no value to the property. Housing security is also a major issue. The management has forced many tenants to go on month-to-month rent payments. Then last month, renters including the students, elderly, disabled, disabled veterans, and immigrants, received a 30 days to vacate notice. It’s really disappointing to see so many people thrown out with such little notice. I will never rent from this company again and in my opinion no one else should either."