The Q @ Uptown

"We had an issue with our washer combo not drying our clothes for months. As soon as upper management was made aware of the problem they brought us a brand new LG washer combo the very next morning and it works so much better! Thank you to management for quickly remedying the situation!"

"Hello, I am Kevin Farland and my wife Lisa wrote the review yesterday about the washer/dryer and the pool so this is a follow up to your response to her review. I washed one pair of pants last night to wear to work today. I promptly removed them after the 1:43 dry cycle and hung them in our bathroom as usual. This morning I had to use a hair dryer to get them dry enough to wear. If perhaps it is operator error, maybe you could send someone over to show us the proper way to use it. Also, dryer softner sheets are meant for the normal type of dryer, they need heat to work As for the pool, myself along with our neighbors can tell you that it most definitely was not heated this last summer. Eric confirmed this yesterday when he told my wife that it was only heated to 64 in the summertime. His response to her was "well, that's still heated". I am certified in pool care and maintenance and this morning the temperature of the water was 44.6. It's a nice little complex that's very quiet and everyone is friendly. The apartments are nice with an open concept that makes it feel more like a house and not an apartment. Our only reason for contemplating moving is because of the issues with management, sadly. I would prefer to talk with you offline but so far this is the only way I can speak with someone that can give me information. Thank you for your time."

"Here comes my long rant for why this place is one of the most miserable places I’ve lived: -Severely overpriced for the quality. I cannot express enough how expensive it is to live here with how terrible the quality is. -Washer/dryer-in-one appliance breaks constantly. It’s been well over a month RIGHT NOW since I have had a working washer/dryer. That’s a recurring theme amongst my neighbors as well. I have had to go to a laundromat for six weeks now. -Dryer hardly works, most of my neighbors have clotheslines to dry their clothes. -If for any reason you are late on rent they will be quick to threaten eviction but can’t be bothered to fix the issues in the units in a timely manner. -The gates for the parking only work half the time. They’re open as I type this. -If the gate is open, cars 100% of the time will be handle checked and broken into. Every. Single. Night. Do not dare forget to lock your car at any point. -If your car is broken into, the “security cameras” aren’t actually connected at all. -The pool was only open for half of the summer and at one point looked like a green swamp. -When it was open, it was rarely cleaned, the bottom stayed dirty. On “pool maintenance days,” maintenance would just throw the vacuum hose in the pool and leave it for hours. Not actually vacuuming the pool. -Management did not communicate when pool was opened or closed through the summer. -Fire pit does not work -Work orders take FOREVER to be completed. Which I imagine is due to having only two or three maintenance men for all three properties and they’re overworked. -Management does not answer phone calls or return them and the voicemail is full. -Dangerous area with a lot of homeless folks walking through constantly. Ridiculous that The Q charges so much when you can see people smoking meth at the end of the street. -Air conditioning is a joke. -I have lived here for only a year and have had THREE different companies managing this property. That’s a red flag. If these units were properly maintained and had good management, I would love it and feel it’s worth the money. But I don’t and it’s not. I will not be renewing my lease here."

"This place truly deserves 0 stars. Management is impossible to reach and they nickel and dime you. The “gated parking” usually has a broken gate and management takes weeks to fix it. When I moved in they clearly just gave the unit a fresh cost of paint and it was all over the floors and windows. The individual AC units are a nightmare. We asked for the filters to be replaced and the maintenance guys came in and sprayed something in the vent to make it “smell cleaner”. This place is also on a very dangerous street so just be aware of that. The management is unreachable no matter what and they are so rude. The homeless people get in and will try to open your doors. Prepare to have your car broken into or stolen cuz that’s inevitable here. My roommate and I would park inside the gate and we still had our cars broken into or damaged. And when you ask management to pull camera footage they say the cameras aren’t even hooked up. While we lived here management changed 3 times and I swear there are two people managing all locations. Terrible place to live."

"Honestly I wouldn't bother, it has gone down hill since new management has taken over. Gates to the main road are always broken and stuck open, defeating the purpose of the security. My neighbor had their car broken into and they won't allow viewing of footage or even get back to you about it. The pool has been green for weeks, they cleaned it but immediately sent an email out saying it's not ready, that was almost two weeks ago. You're really not getting what you pay for here."