University West Pet Clinic

"I was very happy with the communication University West Pet clinic offered. Actually called to confirm appointment too. I didn't have to talk to an answering service. They didn't rush the appointment. They didn't rush my time going over the choices to protect my fur babies health. Shared best foods to feed that we eat to give them special treats. In all i felt comfortable they were kind & knowledgeable. Not rushing & the clinics location was easy to find. The office was organized, clean & front office was amazing I appreciated this quality so very much! The hours they are open are flexible enough to not miss work to be seen. I am glad i was referred by my friend to switch to this Vet."

"Receptionist was a bit discombobulated with me for my first visit. I felt like there was some slight communication misunderstandings to start, even though I thought I was pretty specific, detailed, concise, and clear over the phone and by email before arriving to the appointment She worked hard and worked through it and did a great job. Similar issue with vet tech, but again, although there were some struggles, we worked through it and she did a great job. Veterinarian, went great, I gave a lot of specifics, issued my frustrations with previous vet and visits I was going through. She worked with me, we were able to get my dog’s vaccinations up to date and address my concerns. UTI was confirmed negative but she understood there was something wrong with my dog and did extra steps to identify the issue. She was diagnosed, prescribed antibiotics and we were on our way. Overall - very positive experience minus some of the speed bumps. I plan to use this location again. Way better experience than other vet previously used."

"We were new to the office. We were greeted with enthusiasm from the front desk girls. So very friendly. Saw the Dr at the time of our appointment, no waiting. He was very attentive to our needs. Explained things very clearly. Maui (dog) was not frightened by anything. We’re very happy with this office. Would recommend to everyone"

"Excellent experience! This was my initial visit after adopting a 6 y/o dog from a shelter. The vet spent over 40 minutes with me and answered all my questions. I had a lot of questions bc I’m trying to choose the best pet insurance. She gave me several tips. This was a very beneficial visit for me and she was really caring with my new dog. And, can’t say enough about Carla at the front desk. She was really kind and patient with me and all of my questions since I’m new to the clinic. This is an amazing place. I felt genuinely cared for by every person I encountered."

"Tony was groomed beautifully. He is a very big boy so he needs a lot of attention. He is always so excited when he sees the office and loves to come there which is a really good sign. He looks and smells so much better after being groomed so I’m happy he found a place he enjoys."