Banfield Pet Hospital,

11101 University Avenue, Clive, IA 50325

"The staff here is so kind and compassionate! They have cared for my senior dog, as well as my cats, for several years. My dog was recently diagnosed with cancer and Dr. Garlock was so kind to me at the appointment. She discussed our options clearly, while being mindful of my mindset at that point. Dr. Stickler provided care for my girl, and preformed the euthanasia when the time came. She was so sweet and compassionate. It helped us so much as we said our goodbyes. Dr. Marietta is our routine care provider and she was always a fantastic vet! Her kindness is exceptional and we have always been grateful! My son brings his pets here for care and he has only good things to say about his experiences! The techs and other support staff are always patient and compassionate and they are always willing to take the time to make sure we understand everything and all of our questions are answered before we leave."

"Untrustworthy and unreliable. Would tell me one appointment day/time and it would actually be a different day/time. Never have proper staff, so when I show up 10 minutes early for my appointment, I still don't get checked in until almost 10 minutes after my appointment was supposed to start. I signed up for their wellness plan, which was a HUGE mistake. I was never informed nor was I ever provided any documentation that mentions a cancellation policy that requires me to pay for the entire year when cancelling after two visits. This doesn't feel legal, and in the very least is certainly not a company that I want to be doing business with and I would highly recommend anyone coming here to be very cautious. This is why electronically signing documentation at a register should be illegal - the business never actually allows the customer to see what they are signing; this feels like predatory practices to me. Banfield has lost my business indefinitely for all of my pets as well as my families. Furthermore, the representatives that they force you to call to cancel your plan are rude, constantly talk over you, and clearly don't give two *! about anyone they interact with. The representative I spoke with could barely speak english. This has been incredibly poor service all around."

"I have nothing but good things to say about Banfield. They have treated both me and my pets with dignity and kindness. My last vet at a different practice was afraid of my dog, who is always well-behaved at the vet. Dr. Marietta was the complete opposite. She even brought vet techs in to see my boy because she was so impressed with him. We recently received some bad news about our older cat's health, and Dr. Fertig was clear about my options and kind about my decision. A vet tech sat with me while I cried. I've never experienced a kindness like that at another vet."

"We have been only been with Banfield and Dr. Trepp for a few months, but can honestly say it was the best decision I have made for my dog's health. My dog is a rescue that has some anxiety/trust issues and everyone at Banfield has always handled him with the highest level of care. Angie at the front desk is always super professional and helpful. Dr. Trepp takes extra care with him knowing he tends to be uneasy around unfamiliar people. Dr. Trepp gives the right amount of information about any concerns and will go into further detail without making it seem like she is talking down to us. We have always felt that they are focused on his health and not selling us an expensive/unnecessary medication or treatment. Their health plan make the treatments easy to understand, customizable, and affordable. They are also really good about making sure we can get an appointment, even when it is last minute."

"My dog was really sick. I called and basically bombarded my way into an appointment. They said bring him right in. The first vet thought he had a hip issue. She checked him out thoroughly but he’s a dog and can’t talk. So she sent him home with anti inflammatory meds. That Friday he got really worse. I brought him back and got a different vet and she X-rayed him, did blood work, physical exam etc. We get to the end of the day and she calls and she tells me there is one more test- pancreas. It’s an extra fee. I’m like you have to. We have to find out what’s wrong. He was positive. She put him on lots of meds to try and help him. He had to go back 2 more times for I.V. To try and hydrate and flush the toxins causing him issues. After 2.5 weeks he popped out of it like he never had an issue. I’m so grateful to Dr Garlock for loving Bear and caring for him and being relentless to find the issue."