Petco Grooming,

7333 Buffalo Rd, Clive, IA 50324, United States

"The staff were great...seemed to care about the animals and Kelsie was kind and personable. She commented that my dog is a cooperative and not difficult to groom. So, all in all...the people and the service offered was good. A good experience. My problem is the deceptive pricing on the web site, which said that a "bath only" for a large dog "starts at $34." Since my 60-lb labrador was in the middle of the large breed weight range and is a short haired dog that doesn't require any special attention, my husband and I decided to go ahead and spend the $40...$34 for the bath, plus a $6 tip. But when I booked the bath online, the web site now said it would cost $42. No explanation why. I felt a little disgruntled about this, but decided to proceed. I was pleased with the "check in" and chatted briefly with the grooming staff and appreciated how kindly they were treating the dogs. So far, so good. Expensive, but nice. BUT THEN...when I picked up my dog, I was given a bill for $48! A "Materials Fee" of $6.00 had been added, without ever being mentioned. With tax and $6.00 tip, my bill was $57.35. I will never do this again...not because the staff and service weren't high quality, but because I feel foolish for being duped into spending nearly 50% more than I originally expected. Before other potential clients have the same experience, I recommended updating the website to accurately reflect the true charges one should expect."

"Sarah does a terrific job with our dogs. Everyone is always friendly and welcoming."

"I got the halloween treatment and he got such a cute bandana!!!!"

"There was no wait and the job was quick and efficient. Very happy! I tipped $5 using cash and paid the technician directly because I read somewhere online that Petco managers would keep 30% of the tips for themselves. Unconscionable!"