Walgreens 15601 Hickman Road, Clive, IA 50325

"Really the worst possible customer service in the pharmacy. They told us a prescription for horrible pain would be ready in 10 minutes, it took 40. Causing us to miss a family Christmas lunch. Can’t wait to go back to our own pharmacy."

"Walgreens The nice thing about Walgreens is it's a convenience store as much as a drugstore so they carry some of the items that I need sometimes from Viva paper towels, Laundry soap,to food- some groceries and typical convenience store things like chips, donuts, pop, water and ice cream. The first aid items are extensive and they have a large health and beauty area. They also have a small household supply area and school and office area. The customer service was great I had two different staff members took me directly to the item I was looking for. When the line started to get long they called someone up to the front right away. Just remember it's about expectations, everyone is under staffed, so I always appreciate the service staff who are working. I really try to look them in the eye when I'm checking out and tell them I appreciate the work they're doing. It's a small thing but I think all of us can do it. “Be kind whenever possible and it's always possible- Dali Lama…."

"Long waits were routine for this pharmacy location. Appointments are not honored and take a back seat to walk in traffic. Techs are usually friendly and doing their best, but the pharmacy manager was smug about and unsympathetic to the bad customer service her pharmacy was providing."

"I never like to be critical of anyone’s customer service if I can help it, but I waited 55 minutes in the drive-thru at this Walgreens to pick up a prescription! Once you are “boxed in you can’t get back out of line! So frustrating."

"I want to commend the pharmacist, tech, and counter person who were working last night (10/9/23). I do not know how many people they helped or prescriptions they filled but they did so with poise and compassion. Yes,, the line and wait were long but they were doing their best. It’s not their fault that they were way understaffed. I appreciate their efforts!"