Vetco Total Care Animal Hospital

"I used to go there all of the time before they were “vetco”. I just had a recent visit for something on the eye of my precious fur baby. The vet was great although she spent less than a minute “examining” my pup. She concluded she would need surgery to remove the thing in her eye. The receptionist has a horrible attitude. (I forgot my card at home) she was not happy. I came back a couple of weeks later to get blood work done, I had an appointment at 2 pm. I arrived at 1:50. They put me in a room and I sat there for 30 min, they did not come in one time. I left at 2:25 I understand places get busy. But 25 min after my appointment and not one person came in to at least let me know “hey sorry it’s taking awhile, we’ll get to you soon. Between the wait and the horrible receptionist, I will not be returning and I urge you not to either!!"

"I was able to get my dog in to be seen in less than 24 hours, The tech we had was absolutely amazing and the Vet was great too! My pets have received excellent care from both the Jordan Creek and the Clive Total Care Clinics!"

"Had an appointment for a rabies vaccine for my dog. Got there early and gotta right in. The tech said they didn't receive one of the records I attached in the online check-in. She kept upsaling on vaccines and services, of course. When she was finally finished, she left and said the vet would be in. I sat there for over a half hour on a hard bench, with a shaking, nervous dog, in a cold room, with a cement floor that smelled like other dogs. When I could no longer stand it, we walked out of the exam room and there was no one at the desk, so we left! It felt like everyone took a lunch break! I was almost home when they tried to call. They left a message, saying they paged me in the store, but couldn't find me. They apologized for the long wait, but said it was a busy day and they had double booked. If I would have known that they double book, I wouldn't have made an appointment there. I'd rather wait in line at the low cost clinic, where I expect to wait, and not pay an exam fee and have all the upsaling. I've never even waited that long there."

"My cat has been having tons of health issues over the last few months and the staff there now know us by name, they have always been exceedingly kind, excellent at communicating and answering questions, and being transparent about pricing. This clinic performed two tumor removals for $600 dollars when another vet was quoting us $2000 for the removal of just one of them. We've had fabulous experiences with both Dr. Lundquist and Dr. Anderson and every vet tech and receptionist has also been excellent. Last time I was there I was literally crying in the car on the way in I was so stressed out and worried my little girl was going to need to be euthanized. The staff were incredibly empathetic with me, got me to a private area within seconds of walking in, and helped me in every way possible. They prioritized my kitty's care after seeing how bad she was doing and ended up finding a quick solution to help her. I can not overstate enough how much I recommend this vet clinic, if I could give them more than five stars I would. I hope my kitty is through her various health troubles but if she's not we will absolutely be coming back here."

"Everything was explained well to me regarding my dog's surgery. The process was smooth and everything was covered from pre-op assessment to post-surgery follow up. The staff was so reassuring and friendly. We had a very good experience."