Maui Resort Rentals

"If you're a GUEST thinking about renting from this company, read this review. If you're one of the OWNERS of Unit 510 or Unit 511 in the Hokulani building at the Honua Kai Resort, Maui Resort Rentals (MRR) is doing you major disservice. My extended family and I have been waiting 3 yrs to reschedule the Hawaiian vacation that we had to cancel when COVID hit in 2020. We were so excited to finally return to the islands together, so it was extra disappointing to experience all the problems that we did with Maui Resort Rentals. Problem #1: Our rooms were not ready at the guaranteed time. We had a guaranteed check-in time of 4pm, but the rooms weren't ready until closer to 5pm. When we finally got into the room, we were startled to find a housekeeper hanging out in the unit enjoying late lunch/early dinner. Apparently, she wasn't expecting anyone in the unit....probably because of Problem #2. Problem #2: One of our units had no toilet or running water in the master bathroom. When we walked into the master bathroom in Unit 510, we were shocked to find that the toilet was removed (see photos) and that there was no running water. A unit in that condition should not have been rented. It was shocking to discover and the worst possible way to start our vacation. Instead of being able to unpack and relax, we had janitorial staff bringing filthy equipment thru the unit to snake the line and figure out what the previous guests shoved down the toilet that blocked the plumbing. Problem #3: When we needed assistance, Maui Resort Rentals staff was unhelpful. When we were unable to check in then got hit with the toilet surprise, we called the MRR office. One woman was especially rude to us. She offered no assistance. Fortunately, my sister was able to reach Miguel who identified himself as "the manager" and was marginally more helpful than his staff. Although we understood that problems happen 1) The plumbing issue should've been resolved prior to arrival, but MRR claimed they weren't even aware of it. 2) When we notified them of the issue, MRR told us it would be resolved within a half hour. This was BS since the janitorial team told us they hadn't even diagnosed the issue yet. More than 4 hours later, when we just wanted to take a shower and unwind, we still had janitorial staff trekking through our unit with plumbing equipment and tools. Problem #4: The units are filthy and not maintained. Read the Yelp and Google reviews. The roach infestation is real and really disgusting. Even though we were mindful about taking out the trash and recycling, sweeping the floors, immediately washing dishes, and wiping down surfaces, it didn't make up for the general lack of cleaning and maintenance. The counter was sticky when we arrived (probably because of the housekeeper that was using the unit as her personal break room) and the couch was nasty. Felt like it had been sweated on by a lot of guests. The roaches were the worst though. In the kitchen, in the bathroom...it was disgusting to see them scatter when we turned on the light at night. Also worth noting, my brother-in-law got sick after trying to clean up the master bathroom once the toilet issue was resolved. No one else got sick, so perhaps the bathroom wasn't adequately sanitized of fecal matter or other bio-hazard from whatever happened before we arrived. Bottom line: The Honua Kai Resort is conveniently located and has nice amenities (beach access, multiple pools, Duke's) but when you're paying $1600/night plus a $900+ cleaning fee, it's reasonable to expect on-time check-in for a clean, roach-free unit with working plumbing. Very disappointing that we didn't receive that by renting through MRR."

"My experience at the Honua Kai Konea Tower was closer to a 4.5 than a 4. The process leading up to my vacation was great - very communicative and very thorough. Once on the island, I was pleased by the condo and the resort grounds...all looked as pictured during the time of booking. Onsite staff were always helpful - which made it hard to remember that it wasnt a hotel resort at times. I did have issues with arranging shuttle service and an extended late check-out...level of customer service didn't quite match previous levels of communication, but these were relatively minor problems."

"I found this company when looking at reviews for Honua Kai. Was about to book through Costco when I realized this resort has mixed reviews and I began to discover that your experience can vary greatly depending on who you book from. I kept reading people raving about Maui Resort rentals so I checked them out. We are very happy with our experience. Before we even reserved they answered multiple emails back and forth with info about different units very quickly. Once we booked they continued to email promptly with any questions we had leading up to our trip. Check in was easy. Room 320 Hokulani at Honua Kai was a nice size with everything we needed and a large balcony. The resort was nice and we enjoyed the pools and beach access. We made a few requests during our stay and they brought the items we needed right away. We used the shuttle a few times and Jordan was right on time and even stayed late one night waiting for us when our Luau show was delayed and late due to technical difficulties. Would highly recommend Maui Resort Rentals if you want a vacation free of stress and problems. Our first trip to Maui was a blast!"

"We had a great experience. We traveled with our nanny and son. The three bedroom was perfect for privacy and sound. The curtains were blackout and they help coordinate a full-size crib and high chair delivery to be in the room when we arrived. The glass on the balcony was secure for our little one to be on the deck and enjoy the view. Kitchen supplies were basic. If you love to cook as we do the pans, knifes (dull) were all of lower quality and did not match the premium kitchen or residence. The deck doors open but screens are locked for guest use. It was only an issue at night when bugs could fly in while having dinner and enjoying the ocean breeze. Rugs seemed new for toddler crawling, beds were very comfortable, pillows basic (missing pillow protectors which we prefer on rentals), sheets clean and hotel quality. TVs in every room and so many channels you could get lost but you’re in Hawaii and the view was amazing from the residence so no need for TV. It overlooks the main pool area but was far enough away to be quiet during nap times. Overall an outstanding stay and experience for a well travelled family. We will be back."

"The views from our room at Honua Kai were beautiful, the beds were comfortable, and the place was clean and well stocked. The pull out bed had a great comfortable mattress. The unit came with boogie boards, chairs and sand toys. The bathrooms were spacious and included small shampoo, conditioner, cream and soaps which is great for a late night arrival. We purchased toiletries for the week at the local super market. The resort has beautiful pools, a swimmable snorkeling and sandy beach and the best sunsets. Having Duke’s restaurant on property was delicious and convenient. Try the hula pie! We would definitely stay here again!"