The Flats at Malcolm Yards 505 Malcolm Avenue Southeast, Minneapolis, MN 55414

"On February 5, I made an appointment to see the studio apartment listed on the webpage and then confirmed by telephone conversation to be available. The appointment was set for 3PM and I was assured that there are several studios available. When I arrived at the entrance to the leasing office the door was locked so I pressed button on intercom to get attention. The voice on intercom answered "may I help you ?" Yes - I stated - I have appointment to see apartment' "See apartment ???" asked the very surprised woman on the other side of the intercom. Yes apartment - I answered - this is the leasing office isn't it ? Once the door was open and I was let in, another women sitting in another room joined the conversation by stating "Oh yes I spoke with him" presumably referring to me. Finally I sat with the very surprised woman in her office and I was asked what kind of apartment I am looking for. I stated that I am looking for studio and I was assured during earlier phone conversation that there are studios available. We don't rent studios now - I was informed. So why wasn't I told that when I called 3 hours earlier ? - I asked. The still surprised woman didn't answer my question and repeated that "we don't rent studios now, we have them but we don't rent them. " I lost 2 hours from work plus the cost of gasoline driving considerable distance just to experience total incompetence."

"A positive encounter was what I desired when I moved here, but once my lease ends, I plan to move as soon as possible. At first, I believed that we could control the temperature in our apartment based on my previous rental experiences, but they set it to 70 degrees and suggested we should purchas space heaters if we feel cold. Despite being reassured of unrestricted access to the rooftop/club room before moving in, I soon discovered that it actually closes at 10 pm. & Just yesterday, a letter was sent to all residents notifying us about the availability change and now a $150 deposit is required for reservation. The parking garage, which we have eagerly awaited each month, continues to be delayed and remains out of reach. The manager, Romayne, consistently displays an unpleasant attitude as if she has little interest in working here. If your goal was not to assist people with their inquiries, why did you choose this job? The apartment appliances are poorly made and if they break, we are charged for their repairs. The hallways carry a unpleasant odor of drugs. Despite the nice location, I genuinely advise against it."

"I LOVE THIS PLACE IM GLAD MY WORKER FOUND THIS FOR ME. THE SURROUNDING AREA IS GOOD THE PEOPLE THE STAFF EVERYTHING. I PLAN ON MAKING THIS MY HOME FOR AWHILE."

"The management of this building is amazing, they take care the residents very good and any help that I ask they will to do it right away. So why not loving the managers of this apartments."

"It's an amazing building. The rooftop view is amazing. The fitness center is great. Quiet neighborhood. Just down the street from a grocery store. A few blocks from the light rail and gas station for snacks. If you love boba drinks, we have a place close by too. Just 2 light rail stops away from east bank, stores and dining places. You'll love it here!"