Best Western Plus The Normandy Inn & Suites

"Love coming here! The decor and the atmosphere are so elegant and you can tell before you even get to the front desk that they put in effort here. The staff has always been exactly what you hope for when you’re staying in a hotel; super helpful and very friendly no matter who is working. The rooms are clean and have what you need, we love the poolside room for ease of accessing the pool and sauna and hot tub. Love that they added a ping pong table too! I like that they have full size shampoo and conditioner and body wash in the showers so I don’t have to bring my own or bug housekeeping for a million of the little bottles, and my hair feels so soft after their products! The cookies and milk at night give me and my kids a fun little activity to do before bed. We have to come to Minneapolis a lot for doctor appointments and I always check if they have rooms available first, their parking is convenient compared to other hotels I’ve stayed in downtown and it’s right down the street from the clinic and hospital. Coming from a small town of less than 500 people Minneapolis can be kind of scary sometimes but I felt completely safe when I came here all alone last year with my baby, it feels secure and quiet and you know the staff is attentive."

"The rooms are outstanding in decor, spaciousness and vibe. The room was cozy and made for great mood lighting. The tv setup was a little confusing. Electronics may need some updating. Hotel staff was polite and courteous. They genuinely cared for our requests and fulfilled them to our impressed satisfaction. Thank you Normandy Suites for a great stay! I can't wait to return."

"I want to start with we had such amazing welcoming from such a great lady I can’t remember her name but THANK YOU! Also the two who checked us out you were awesome!!! The Bar and bartender was great too! But….. On Saturday December 30th 2023 we had a very interesting situation happen at Best Western The Normandy. We got back to the hotel around midnight. Our group of friends just having a good time in the lobby laughing and enjoying their time. When a homeless person got into the hotel. The front desk person working which I believe his name was Ron. Even asked the man (homeless man) to show his room key. Where the man completely ignored him. The homeless man continued towards our group. This was our second night there to add so we have been seen by Ron the night before. As the situation goes on it clearly escalates. By the man working the front desk goes forward by telling one of the guys in our group to leave he is getting kicked out because he is homeless. When our friend got approached to leave he showed his room key and said he is staying there. The man insisted that he was homeless that he needs to leave right now. At the same time the ACTUAL VERY OBVIOUS homeless man is still there which could have ended very badly for all the bystanders. At that point the sister of the NONE HOMELESS man (our friend) went up to the front desk person. Asked him what is happening where the man response with your “brother is homeless.” Clearly that response upset his sister and she had to continue to defend her brother who was still outside at this point. After that point he finally realized he made a HUGE mistake. Then he finally let our friend back in. At that point he gave a very disingenuous apology for his behavior of kicking out the wrong person. I do understand that some of our friends were so upset that they acted on angry which I apologize on their behalf. I just can’t understand how something like this happens. It could have all been avoided if people were doing their job in the first place and not putting us in such a dangerous position. I hope this incident is a lesson on how to go forward on future situations. Sadly, after reading your reviews I do not think you will. Also, please do not just copy and paste the same “On behalf of our entire team” response you have on all of your reviews it’s discourteous."

"We stayed here over Christmas for the Vikings/Lions game. It was amazing in every way! The front desk staff were exceptional. The parking was great, the walk to the stadium was super close. Everything was fantastic. The restaurant was closed on Christmas Day. They had a continental breakfast which was perfect. The gentleman running the breakfast was amazing, friendly. The hospitality at this hotel was amazing!!"

"Love this place! Charming historic look. Location is perfect. Brewery right across the street and a short walk to US Bank Stadium or The Armory. Quite and private gym, nice pool and hot tub, and a suana is always a win for me! The staff are always friendly. Decent bee4 selection, and the bar manager does a great job getting hard to find bourbons."