Desert Mirage

"If I could give no stars I would. I currently live here and my roommate who applied was not on lease somehow. They have been with holding $300 worth of her packages and refused to give them to her, told her she wasn't on the lease when she applied to live her and gave her no answer for a week. They just repeatedly told her you don't live here so we can't give you these packages(illegal in all 50 states). I finally went down there (yelling, which is my bad) but I wanted to know why she paid to live her but wasn't on the lease and why they were illegally holding packages( I checked with the police and they let me know it's illegal and to call them if the leasing office gave me issues.) I went down and told her it's illegal and if she didn't give her her packages then I would call the police and this leasing manager, bold face said "then call the police" in a smug tone and smiled, so I did. While I was talking to the police she fixed the problem with my roommates. The leasing managers response was ridiculous regardless if I was angry. We will also be looking into civil court as the police mentioned we can also do because since my roommate has proof of payment for applying here and wasnt on the lease, they can audit where the money shes been paying is going to. And We will let you know if the packages come tampered with!"

"If zero was available, I will give them the negative stars I lived there for a year. specially after the new management, they refuse to fix anything, and when I moved out they stole my deposit and they sent me a bill for 700 and some dollars to put a new carpet. Mind you when I moved in the carpet wasn’t the greatest and I don’t know how I’m responsible for that crab."

"ZERO STARS! I lived at this place for two years. The first year I lived there Greystar management was GREAT! No issues! Second year they changed management to Avenue5. They were HORRIBLE! When I tried to pay rent after renewing my lease and Avenue5 had taken over, they closed the portal down for a MONTH and everyone had to get a physical check to pay rent. I still got charged a late fee, since they didn’t bother to tell anyone! The pool and gym were closed DURING THE SUMMER. Whenever I put in a maintenance request they would take their sweet time and come two-three months later. I lived in the upstairs unit on the second floor. My bathtub leaked into my downstairs neighbors closet, TWICE. They tried to fix it “ three additional times” after multiple complaints from our downstairs neighbor. My boyfriends car got towed (March 2023) in an uncovered parking spot in the middle of the night. So much for our “gated” community. We had to pay the tow company and Avenue5 wouldn’t refund him even though they admitted the gates “hadn’t been fixed yet”. When we moved out the gate was never closed and was still “under reconstruction”. It’s been over 6 months.. It’s still not closed to this day, (10/10/2023). Management over charges people on their base rent for additional “taxes” that were not agreed upon by the lease. When I got my security deposit back they took $50 out and did not bother to clarify on WHY. My place was spotless and I cleaned it up very well, even the maintenance guys told us we’d get the full deposit! No damages, and still got charged. So glad I did NOT resign with them AGAIN! Poor management needs to GET IT TOGETHER!! PLEASE read these reviews and do NOT move in until things change here!"

"The apartments are nice and the layout is also nice. Are A/C broke and they came and fixed after a couple of problems so maintenance did well too. But I give it 2 stars simply because of the parking situation they give you only 1 spot per apartment even though they asked how many cars we have and how many adults are on the lease. There is absolutely no parking at all anywhere. 4 times now I’ve had to park somewhere else and walk 15 minutes to my apartment. And to get another parking spot they want you to pay 4 dollars a day for it. Although it seems like a small problem it adds up and get to the point where it becomes a big problem when I have to walk 10 minutes to my apartment every night."

"DO NOT RENT HERE if you want double charges OR your rent amount to be WRONG EVERY SINGLE MONTH! Ever since Avenue5 took over its been a NIGHTMARE!!! I recently rented out a garage here and about time rent was due they charged me for TWO GARAGES when I only have ONE!! Kim the new property manager was no help and was not sincere at all on THEIR ERROR! Also, they'll charge me extra for renters insurance when I have emailed them MULTIPLE times a copy of my own renters insurance and have also taken a copy to the office for them to have it on file. Every month a week prior to when rent is due, I have to go into the office to make sure my rent is the correct amount and they always assure me it will be correct and all issues have been fixed. However that has NOT been the case for the past 10 months!!! There is always a new temp employee at the front desk assuring me that a manager will look into this issue and call me back and I wind up NEVER hearing back from anyone! Oh and they also expect you to pay extra money out of your pocket to get a cashiers check all because of THEIR MISTAKE and the rent amount not being correct in the system to pay online! Please search elsewhere if you're looking to rent an apartment!"