Elevation at the Village

"For those looking for a “luxury” apartment, please save your money and look elsewhere. I moved into this apartment 6 months ago. It is a smaller complex so it’s not very big. When I moved in, there was plenty of parking available by my building. As more people moved in, parking became less and less, which is expected. Although, when we signed our lease we were under the impression that an assigned cover parking spot would be provided. After we moved in, the office told us they got in trouble with the city of Gilbert for the parking lot not being ADA compliant, so they are legally not allowed to assign parking. We thought this issue was going to be resolved so we reached out to the office asking for an update. Well, since it’s under new management, if we don’t have anything in writing from the previous management, they can’t do anything about it. They mentioned partnering with the mall to give us guest parking passes, but what apartment, let alone LUXURY apartment, have you lived in that doesn’t provide at least one assigned parking spot? Almost $2k in rent and stupid fees and I can’t even get a parking spot inside the broken gates I pay for? That’s the other part- you’ll pay $35 a month for a “technology” package and everything is broken the day after it’s “fixed”. Again, almost $2k in rent and stupid fees, and nothing works? One of the few doors to my building that is located outside of the gates is constantly broken, but I guess that doesn’t matter when other gates are also broken. When we moved in, we were told the middle gate would be getting fixed and again, zero attempts have been made to fix it. I’ve seen the common areas cleaned once since living here and it took a dog peeing in the hallway and the owner not cleaning it up for them to hire a cleaner. The office told me they were working on getting someone here on a regular basis, but that should have already been a thing. The trash rooms are constantly disgusting and covered in food. I understand that it’s the tenants making the mess, but it is their responsibility to make sure it is sanitary to even walk into. After the one person cleaning crew came in, the floors were still disgusting and covered in dirt and food. This is not a luxury apartment and don’t let the photos and “nice” looking apartments fool you. My dog could have done a better job at building the gate to the dog park, which is also broken and has never even been attempted to be fixed. The dog bags are constantly running out and I’ve seen them take over 24 hours to replace them so the dog park fills up with dog poop. Don’t waste your time because they’ll give you the bullshit excuse of “we just changed management and things take time” even though it’s been well over a month. This property has never been maintained well and the new management isn’t doing a great job either. Just more and more people who don’t care about their job. I shouldn’t have to call the office and ask when the dog pee in my hallway and elevator is going to be cleaned up. And it shouldn’t take them three hours to do so after I informed them. These are issues that you shouldn’t be having when paying for a “luxury” apartment. Highly unsanitary and an extremely disappointing property."

"Nice apartments in a great location! Kaitlin and the rest of the management staff will be sure to take good care of you"

"The maintenance here is excellent! Everyone on the maintenance staff is incredibly friendly and prompt. Mike has come by multiple times, and each time has been quick, kind, and effective. Seems like others I’ve spoken with here have had the same experience."

"This may be long but worth the read because a lot more properties need to look to Elevation to learn what to do right and how to treat their tenants when paying high rent. I have lived in many apartments, and many considered luxury and I have never been met with the experience I have had so far with Elevation. I was moving out of my older complex and this by far was one of my rougher moves. Sabrina was the one who gave me the tour of Elevation originally and she is so knowledgeable and kind, she didn't leave out any details and was SUPER accommodating even with all my last minute change request. She will never know what we went through during our move but Sabrina, I just want you to know how much we appreciate you! Lets get to the meat of the apartment. You can tell that they value cleanliness, with the way their common areas, and hallways stay clean, the safety of the place is amazing, and the Maintenance seems really fast! The amount of cabinet space you get is literally unmatched and I love that everything is soft close. The storage on site is probably one of the most useful things to exist, especially when someone is downsizing. Every single staff member I came in contact with was nice and super helpful, you do not find that often. I like that the community is small and quiet. And the fact that their amenities are open 24/7 is really unheard of which is so amazing. I can't say enough good things about this place and I just moved in. I am not sure who built this community but they are one of the few to do it right. I do wish the bedrooms had a coat closet."

"Zach was extra-ordinary in the service he provided with the tour and application process. The Manager Jennifer was very helpful and friendly as well. The property is very beautiful and luxurious, new, and very well kept. I love the floorplans and ameneties. Also the location. Excellent place to live for sure!"