Ken Garff Hyundai Surprise

"I bought a vehicle on Saturday. I was helped by Jalen. He did an amazing job. I love that I told him what I wanted, the price range I wanted to stay in and not once did he try to sell me anything different, nor did he try to get me to change my price range. His customer service was great, from begging to end."

"Paul, Jeff, and Sami are the absolute BEST and I cannot emphasize that enough! This was my first time purchasing a new vehicle on my own and I had an amazing experience because of them. Paul is a great salesperson and after a few conversations, he really becomes your friend in the process. He is knowledgeable, professional, patient, kind, reliable, and a trustworthy person with an awesome personality. As our conversations continued, he had a much better understanding of my price range and the type of vehicle/features I was looking for. We spent the ENTIRE day looking at different vehicles, test driving, and negotiating for a better price. Not once did I feel rushed, even after staying 2 hrs after closing. The entire team and Paul made me feel like an important person the whole time, which I appreciated so much. I am beyond happy to say that I found a vehicle that I absolutely love and at a reasonable price. Thank you to the entire Ken Garff Hyundai Surprise team and Paul!!! Also, be prepared to come out with a new vehicle if Paul is your salesperson!"

"I just had a horrible service experience at our local Ken Garff Hyundai. Brought my Ioniq 5 (which is less then 2 years old and under warranty) in for a warning light, they kept it for 2 days. When I picked it up I was charged over $500 on my car which is supposedly under warranty. Then within a mile 3 warnings came on for low tire pressure, the original warning light came back on, a new check smart cruise system warning came on, oh and it still says Service vehicle soon. I'm 43 years old have had many cars serviced at different places and this is far and away the WORST service I've ever had. Please use caution if you decide to use that dealer."

"We had a great experience at Ken Garff Hyundai!! Josh was our salesman and he was exceptional!! He answered all our questions and was very knowledgeable. He did such a great job that we bought a new car. Thanks for all your hard work Josh."

"I have so much to write. I will spare you and keep it short. My car was kept for over two weeks while a part was ordered. When I got my car back, the job was not completed in its entirety and there was damage to my vehicle. I brought it back for the job to be completed and damaged to be fixed. Damage was never fixed. Dealership is saying it was preexisting and will not take responsibility. Also, will not forward photos of their evidence and the cameras don’t go back far enough. Hmmm? It was less than a month ago. No integrity. Will not be returning."