Firestone Complete Auto Care

"I came in with a flat tire with no appointment around 5 pm on a rainy Tuesday evening. I wish it could have been repaired but it was sliced on the sidewall. The guys were really helpful getting me a new tire and all fixed up within 1 hour and back out on the road. Thank you so much!!!!"

"Don't even bother with an appointment! And "Brant" the "manager" is rude, unprofessional, inconsiderate, and somehow finds it appropriate to get loud with the customer. Grow up, "Brant" and find another job. You're not "manager" material. Made a 9am appointment for tires to be installed. Arrived 15 min early only to be told that 4 other people have appointments at the same time so "it'll get done when the others get done". It is now 4:15pm and the tires STILL ARENT ON....and wont be done until tomorrow...apparently. Absolutely absurd and ridiculous. You're a tire shop...you had one job - install wheels and tires, that were already balanced by the other firestone that was incompetent to do the job last week as well. This is why people stick to Discount Tire I guess. Live and learn."

"Unbelievable customer service. My husband and I were traveling from Michigan and had to buy a car in Phoenix to drive back. We wanted a quick overview of the car to ensure it was safe to drive and had only a few hours to have it checked. The guys immediately jumped on it, knowing the urgency, and were incredibly accommodating and informative. The rates charged were more than reasonable and everything was done with a smile and courteous exchange. We absolutely could not be happier with this Firestone Service Center and will be sure to tell all of our relatives in the Phoenix area. It if far better service and customer care than we have received at a different Big-Three-Tire-Company-Service-Center. Thank you for keeping us safe!"

"Made a appointment to get a headlight bulb replaced. It was estimated that it would take 30 mins. It took 2.5 hours of me waiting for them to tell me that there was something wrong and they wanted to keep it longer so I went back to work. Then five minutes after I left I received a phone call that it was fixed. I went back to pick the car up after work and had them test it. The light was still out. A full day to replace single headlight and then it still didn’t work. I came back the next week to have them fix it and it took about 4 hours. This time they were able to get the headlight on but then the high beam still didn’t work. So they wanted me to schedule another appointment for the following week. It’s now been one week and now the headlight is completely out again. The had my car for 12hrs to change a bulb. Took it to another shop and found out that they had broke the bulb when they tried to install it."