Crown Lodge 8500 East State Route 350, Kansas City, MO 64133

"Ruth at the front desk is ALWAYS SO FRIENDLY AND POLITE SHE EXPLAINS EVERYTHING AS SIMPLE AS IT TRULY IS! That's why me and my husband will always choose to stay here!!!"

"The faucet in the bathtub ran out of hot water and I contacted the front desk and they told me to use my sink ???? I clearly kept telling the lady I don’t have hot water about 6 times and she acted like she couldn’t understand… first of all, why would leave a non English speaker at the front desk alone?? Was also told she couldn’t get ahold of maintenance when they were literally standing RIGHT OUTSIDE. Maintenance even said it has NOTHING TO DO WITH THEM!!! THEY ARE LIARS!!!!!!!!!!!! They will hire just anybody up here. Definitely unprofessional costumer service and they want $80 a night…I just paid them $300 last week and can’t even get anyone to fix my faucets??? Even heard stories of the owner being rude. They definitely mistreat their customers and should be fired and SHUTDOWN, I couldn’t even get a CLEAN room when I came here. The whole place needs modeling. Everything is rusting. Stains EVERYWHERE. Had the nerve to give everyone new mattresses but ZERO REFRIGERATORS AND MICROWAVES. They want 24 hour money but can’t give us 24 hour maintenance. Raised the prices on the vending machine snacks and drinks. Ughhhh!!! Disgusting effing motel"

"The customer service is terribleeee!!! Not worth 80 bucks a night either. Needs remodeling!!! All the money they get every night and they can’t afford to replace the rusted toilets, sinks, faucets and even showers. The walls are DIRTY. The worst motel I’ve ever stayed in, even asked for a plunger nearly 3 hours ago and still haven’t been brought to me. The employees are lazy!! Couldn’t ask anyone at front desk, they don’t even speak English. They can’t even install refrigerators or ovens. Please remodel this place asap and hire new employees. Never staying here again"

"Worst motel. Sheets were dirty. Holes in wall. No lock for door. No microwave or icebox. The bed was too high for short people and people with disabilities. No chairs and had to pay for the card key which should come with the price of the motel. The worst is the smoke alarm doesn’t work, looks like the wire been cut. There is no excuses for a motel to be like that. We will not be back and wouldn’t recommend it to anyone."

"If you absolutely are comfortable just about anywhere the Crown will not disappoint. Good rates. Fresh towels 3 times a week. It's a place where alot of out of town workers are housed. Working man's hotel for sure"