Safeway Pharmacy 17202 15th Avenue Northeast, Shoreline, WA 98155

"They message that medications are ready, you show up after working your full day and two of the three medications are not there. They blame it on waiting for approval from your insurance. I believe the problem is incompetence, rudeness and overall sense of "oh well". Don't bother trying to call either."

"I come at 9am to pick up my prescription, there is a line 5 people deep and not moving, I come after work around 4pm and the line is 8 people deep. Waited 20 minutes before leaving in frustration and pain. Hire some more MF employees!!!!"

"Today I was in line in the pharmacy to ask about medication. It was around 1:30 pm and I was in line, when the pharmacist closed the shutters in my face, still looking at me. I have been working at Safeway for 23 years so far, and I have never witnessed someone being so rude. This pharmacist should not be working in this company. This isn't the way they should treat people."

"Made an appointment online for a shot. After waiting in line for 10 minutes they inform me they can't honor my appointment because they don't see it (despite me having a confirmation email). After 10 minute hold I talk to customer service, they send me to a discountinued number. I engage customer service online and get no responses, it's just a blank one sided chat. I call back to customer service and they ask for my appointment confirmation number in the email.... But Safeway's appointment emails don't contain confirmation numbers. I ask how I need to go about scheduling an appointment and the support agent tells me to do it online, I tell them I already did it online and even got a confirmation. I ask if they can let their technical team know that there is a problem with the website and the agent responds that there is no issue..... I have no reason to come back here again and expect a positive experience."

"Sharon, the pharmaceutical tech was not wearing her mask over her nose and it made me incredibly uncomfortable. She was nice enough, but it's nerve-fraying to have someone who is handling my medication not keeping with mask protocol."