Bartell Drugs

"I wanted to take a passport photo. They told me to wait, and after 15 min told me they are understaffed and cannot help me today. Could have done me a favor and told me sooner."

"My experience tonight with the pharmacy was horrific and I wish my experience on no one. I'm a nurse and have been for many, many years. I went to pick up a prescription that I was texted saying it was ready as I did on Monday when I texted. When I went in the prescription was not ready. The prescription was for a 3-month supply of my medication and the person at the window tried to give me one month supply telling me it's a 3 month supply. Taking the one month supply would cost me three times as much as my co-pay is the same whether I pick up 3 month supply or one month supply. I explained to the person that that was not a three month supply that it was a one month supply and she clearly stated no, that's a 3 month supply which she was wrong. I asked to speak to a pharmacist. When the pharmacist came over he already made up his mind and how he was going to communicate with me and basically belittled me, argued with me, and was very confrontational. I tried to calm him down by saying I'm not asking for it today. I'm willing to come back for it but he did not want to listen. I said, could you please listen and he stated you guys are all the same. You don't get what you want and all you want to do is complain. Well you're going to get nothing. I asked for his name and he refused to give me his name saying that Bartells does not require him to give me his name. Once again I tried to reason with him. I said I'm not trying to argue or complain and I'm more than willing to come back once the medications in stock for me to pick up my 3 months supply at once. Again he told me you'll never get the medication. I can only give you what I can give you. I explained to him that the prescription is written to be dispensed as a 3 months supply as my blood work is measured in 3 months increments and my medication is adjusted based on my lab results. Again he told me I would not get my medication and that were all the like. All we do is complain. I contacted the customer service online support as soon as I left the store as I found his behavior and how he deals with customers and patients. Unacceptable. To give you a little more background, I'm a registered nurse and I work in Endocrinology and the medication I was asking for was an endocrine medication. Whether the medication is on backorder or not, I was willing to wait until my full 3 months supply was available so I could consistently take the medications to determine if that's the right dose. I hope Bartell's does a better job as I plan on telling every patient I have and every person I know not to utilize Bartell's pharmacy or any other subsidiaries for their prescriptions or any needs."

"Worst store I have ever been too. An employee named Eric was so rude and disrespectful. I was shopping was in there for 13minutes he came and took my basket from me and said I have to check out bow or leave and I asked do you have a calender and he said no you don't have any money so leave before you embarrass yourself more. So no way was I going to buy anything from him I went back In and asked for his name and the checker said Eric and I said do you have corporate phone number and she said no and went to helping a customer I video taped it all I will never shop there again"

"Go to a different pharmacy. I've been going here for like 10+ years but after the new takeover a few years? ago, the pharmacy has been AWFUL. I've already complained to corporate about how rude the staff was. Literally demeaning. But recently this is the last straw for me. I had a prescription I will go through withdrawals without. It really sucks, I hate being on it. Anyways the pharm is out of stock which isn't their fault. I asked them to see which pharms might have it. They must have not even looked? Because they told me no one did. I was pretty distraught and called my Dr and other pharms. Turns out ...the next bartells closest to me had it... Really frustrating! The other bartells were so nice and accommodating. Also rite aid was the one who even found it for me. I will never go back to this bartells pharmacy. I'm tired of being treated the way they treat me. I'm tired of them giving me the run-around. The people working here do not belong in an industry that helps other people."

"The Day after Christmas about 6pm, I came into the pharmacy area to fill urgent antibiotics and painkillers for my daughter who just had wisdom teeth extraction. First of all no one looked professional as both pharmacist nor assistants were wearing name tags or dressed appropriately. They were goofing off while telling me to wait for 25 min and then 45min gone by,,,,, I am not sure of the pharmacist’s knowledge because he didn’t know one gram. I told him one gram is equivalent to 1000mg which probably offended him as he seemed came from a country where female were second class citizen. He told me “I don’t know anything “ Then he seemed confused about the doctors order trying to call the doctor after hours. Anyhow he seemed as though he was doing me a favor and then got really angry and told me to go to Fred Meyer instead. I was frustrated because my daughter had to take 2 tablets of antibiotics tonight asap for the infection. I took the RX to Rite Aide and they didn’t have any problems with the prescription interpretation and they dressed like a professional. I waited well over 1.5 hr tonight as my daughter was drooling in pain. He should be reported to the pharmacy board as an incompetent and unprofessional person. He also refused to tell me what he’s name was."