Courtyard by Marriott Portland Southeast/Clackamas 9300 Southeast Sunnybrook Boulevard, Clackamas, OR 97015

"Everyone was fantastic. The One issue when the cleaning service came to clean my room, they just changed the towels. Didn't change the sheets or clean the bathroom. Which I thought was strange. Other than that, great start."

"The Good: The room was clean and appeared to be well maintained. AC unit functioned properly and wasn't overly loud. Bathroom was mostly clean (small bit of what looked like rust in the corner of the shower). I've began carrying a UV light with me just to check on cleanliness. There were questionable fluid stains on the couch, but the rest of the room and bathroom were clean. Also, the room was wonderfully dark! Something I always seek in hotels (with a small exception mentioned below). The staff were super helpful and friendly and remembered me on sight which made me feel valued. The small bistro bar is actually quite good for the limited selections they have. I recommend the burger and the cherry old fashioned. Very good. The Bad: This isn't a reflection on the hotel per se, but the bottles in the shower were nearly impossible to read. I have no idea why the supplier picked the color scheme they did. I ended up having to grab my phone to shine a light on them to read them. I had two bottles of conditioner and no shampoo. I brought this up to the front desk, and they did send someone, but I don't think they understood the issue, because I wasn't given shampoo and continued to have conditioner. They likely couldn't read the bottles either. I took a star away for that oversight by housekeeping. Although it wasn't severe, there was light bleed all around the room door. I ended up putting down a rolled up bath mat in front of the bottom where it was really bad, and the rest was okay, but if the bed hadn't been around the corner it would have been far more disruptive to my sleep. The Ugly: I'm not entirely positive the walls are thin, or just the other guests were loud, but two nights in a row I heard guests talking and the TV in the next rooms. Not good when you have to be at work at 6am and went to bed early. Also, and this isn't just this property, all Marriotts that I have stayed at cause a rash on my ankles after just two nights, every time. I'm not sure if it is the chemicals in their detergent, or it is the fabric itself, but I always end up with an itchy redness and have to use lotion to soothe it. This doesn't happen at any other chain I've stayed at."

"We stayed in a very basic room on the first floor for 12 days. No view or perks though the shower was wonderful. Bed was fabulous. Maybe too good! We were there because my wife was having surgery nearby but the night before surgery, much to our horror, we found a bedbug crawling to the top of the bed. We have experience with them and we enlarged a pic of it to make sure it was a bedbug. My wife called the front desk and was told she’d be down to investigate but nothing transpired. My wife went down to talk to the clerk who was terribly nasty and flippant saying horrible things without any provocation. She threatened to have us removed from the property. It was shocking to be treat d so disrespectfully and she told us she would not move us to another room which is worldwide protocol. Management looked at the bed and the actual bedbug now in a plastic bag.,They claimed it wasn’t a bedbug but it was and I had a pesticide company confirm it. (It was curled up.) We wouldn’t go near the bed and my wife never slept. The hospital, when told about the bedbug, canceled her surgery because an infestation would shut down their operating room for days. The hotel staff NEVER once said anything remotely like an apology but rather denied it. We did inform Corporate. We understand how damaging bedbugs can be but WE were damaged. And, insulted. The hotel is very nice in many respects and staff, outside of one paranoid and inappropriate individual, were terrific. Housekeeping wasn’t detailed enough for my wife but she’s very fussy. She’s a former high-end hotel housekeeper and trained housekeepers. She knows. While no further bedbugs were identified for a myriad of reasons, the hotel’s reaction couldn’t have been worse and postponing surgery has been a huge burden. Either they do this frequently, the bizarre naysaying, or it is completely foreign to them. We chose not to focus on it but it still angers us. We are both disabled and contending with that nightmare was tough. Then the threat of removal from the hotel in the middle of the night. They should have comped us on something. I should mention that the head of housekeeping asked to keep the bedbug. If she was so sure it wasn’t one, why? Nope. I recommend this hotel and would stay there again but no matter where you stay, be vigilant. And, I understand that most hotels are short-staffed and struggling in their own way. But, maybe getting less should be reflected in price."

"Very pleased with the service for this hotel especially from Roxanne at the front desk. We were staying at a different hotel nearby and found the room was very dirty and had no running water. I booked a room at the courtyard for the next day and called in the morning and Roxanne was happy to accommodate us with an early check in. We are very thankful to have a clean and comfortable room with running water and a staff that actually cares. We will be using this hotel for all of our future trips."

"Came here for a class in one of their meeting rooms. When I entered the hotel it had a very lucky and welcoming vibe. There were people in the lobby watching TV, others enjoying what seemed to be complimentary snacks and coffee in the meal/ cafeteria area. The employees were more happy to help me find which conference room my class was in. The parking lot is very clean outside of the building is very aesthetically pleasing there were some rooms with balconies which for me is huge I would pay 20$ more a night just to have a room with a balcony. I enjoyed my time here will definitely keep this place in the back of my head in case I need to stay in the area or know anyone else that might need to stay a night."