Rite Aid

"After waiting for weeks for meds refilled at Walgreens across the street, we finally switched to Rite Aide. So nice to get meds called in and the next day to get them. They actually answer the phone here, and will refill as quickly as possible."

"Standing in line for 20 minutes while there are several available technicians to assist me but they choose not to for whatever reason. Finally, I am called to the window and told "I can't help you while you're on your phone.". I was ensuring with my client that indeed I was picking up the correct medications and have never had this issue before. There was no kindness or semblance of good customer service offered. No polite and courteous request, just a really nasty attitude from a spiteful and rude technician who obviously was having a bad day and chose to take it out on me. This is the reason Rite-Aid has a 2 star rating. It's not hard to be kind, try it sometime! I will advise my client to take their business elsewhere. I will not be returning to this location for any reason."

"I had a appointment for my flu shot today at 11:20. The other customers waiting were walk in's. And there calling them in before me. I told the person I have appointment she said I'm taking them as the pharmacist Is handing them to me. I told the pharmacist I had a appointment and by this time it's 40 minutes later she told me I'd have to wait my turn. Told her I have another appointment she told me to leave than or wait. Why make a appointment if they aren't going to HONOR IT!!"

"Pharmacy is a disorganized joke. My doctor called in an Rx on a Monday. I go in on a Tuesday to pick it up, they can’t find the Rx. I call back to the doctor, they call in another one. I call RiteAid to verify they have it, yes. Go in the next day to pick up, they can’t find it. Return AGAIN the next day and they found it misfiled in their system. I told them I was coming to pick up today, and showed up…guess what, still wasn’t filled! The pharmacy manager is the sad, skinny dude with a receding hairline, “Cameron.”He refused to believe me when I said it was my fourth time in. Was loud and rude with me and told me to go somewhere else. I had also scheduled a vaccine appointment for this time. There were about 15-20 people waiting, and in the 30 minutes I was there, they had only given one shot. 20 minutes past my appointment time, and I’m told there’s still six people ahead of my appointment. Nurse is wandering around the store, looking to find her next person, rather than moving on. Such a joke! No wonder so many of their stores are closing. Disorganized, short-staffed, lousy customer service. Do yourself a favor and go anywhere else, because it can’t get worse than this."