Capitol Towers Apartment Homes

"Not worth the price. Fire pits never work, barbecues are hit and miss. Halls are dirty and in 14 months I do not believe they were ever vacuumed. Maintenance requests take a long time. I have a dog and requested a call prior to them entering so I can properly secure my dog. The maintenance guy came unannounced while I was at work and “repaired or looked at my bathroom door” and left it the same as it was. I was able to see him come in via my ring camera. The staff although friendly, do not reply to email. My last month I had billing questions that went unanswered, I received 4 different amounts owed and received a late fee even though I said in my email I had questions about the amount owed. I received several conflicting bills."

"I would like to share with everyone how wonderful the maintenance group is. The technician Darrell, who helped me fix my front door was efficient and understanding. The first time he came over, it wasn’t a good time for me. We scheduled for another time. He was prompt and efficient. A couple of days later, Durante Colly aka Mr. D, Maintenance Director, follow up to make sure I was satisfied with the job done. Thank you Gentlemen!"

"Title: Exceptional Tour Experience with Lara: A Review During my recent tour of the beautiful property, I had the pleasure of being guided by Lara, and I must say, her assistance was absolutely invaluable. From the moment we embarked on the tour, Lara's professionalism, knowledge, and genuine enthusiasm for the property were evident. Not only did Lara provide insightful information about the various features and amenities of the property, but she also went above and beyond to ensure that all of my questions were answered thoroughly. Her passion for her work was infectious, and it truly enhanced my overall experience."

"Capitol Towers Apartment Homes left a great impression on me during the tour. Valerie, Logan, Lauren, and Lara from the leasing staff were friendly and helpful, making the experience enjoyable. The property is well-maintained with modern amenities. The tour covered all the important details about the units, and overall, I'm considering making it my next home.."

"Capitol Towers: Where management constantly changes, but substandard service remains consistent. Their guiding principles could be "refrain from offering apologies, avoid accountability, and refuse to acknowledge inappropriate conduct." Before signing a lease, I encourage prospective tenants to consider: 1) MANAGEMENT INSTABILITY: Frequent changes hinder continuity and responsiveness. Successive managers often fail to fulfill commitments, reflecting a toxic culture that extends to their interactions with tenants. 2) UNSANITARY TRASH COLLECTION: Hallways are lined with smelly trashcans, which compromises the advertised standard of "luxury living." Management's approach to compliance with trash separation policies is unsanitary and neglects the aesthetic impact on tenants. 3) SEVERE BUILDING MAINTENANCE ISSUES: Frequent leaks and floods, A/C and heater outages, water shutoffs, and insect infestations persist. Management opts for short-term fixes over long-term solutions. Serious maintenance issues are recurring, but management blames the building's old age and overlooks their corner-cutting maintenance measures as a cause. 4) UNADDRESSED SECURITY CONCERNS: Incidents such as break-ins, car thefts, vandalism, and trespassing have been reported, but the response from management has been insufficient. The security measures in place appear symbolic and ineffective. When concerns are expressed about vagrants wandering the halls, rummaging through trash, breaking into units, or threatening tenants, management dismissively responds by stating that "downtown living isn't for everyone." 5) LOBBY TRASH PILE-UP FOR DONATION: Management permits tenants to stack unwanted furniture and other used household items in the lobby for fellow residents to claim, stating that it fosters a sense of community. However, this trash donation pile at the building's entrance is an unappealing and unsightly reminder that Capitol Towers falls far from their advertised standard of "luxury living." 6) FREQUENT ELEVATOR MALFUNCTIONS: Elevator malfunctions occur at least once per month, causing significant inconveniences for tenants. Some tenants are forced to climb up to 15 flights of stairs during these outages. Adding to the frustration, if an elevator issue arises on a Friday, it remains unaddressed until the following Monday. Management exhibits a lack of urgency in resolving these recurring outages with a long-term solution. 7) DELAYED MAINTENANCE RESOLUTIONS: A maintenance backlog results in prolonged resolution times, with management attributing issues to aging infrastructure and downplaying serious health and safety concerns, including mold growth. 8) CENSORSHIP OF THE RESIDENT PORTAL: Management has initiated the censorship of negative posts by tenants on the online resident portal, frequently concealing inquiries related to security, stolen laundry, unattended maintenance requests, and other unfavorable alerts. Transparency has been compromised, as management now asserts that the online resident portal is not intended for tenants to communicate concerns with them. 9) UNFAIR SECURITY DEPOSIT PRACTICES: Tenants must subsidize the professional cleaning costs of management, regardless of the unit's condition upon vacating. Management does not explicitly state this in the lease agreement, but there is no meaningful opportunity for tenants to recover the full value of a security deposit. 10) TOUR VS. REALITY DISCREPANCY: The initial hospitality displayed by management and staff during a tour diminishes immediately after a lease agreement is signed. It is noteworthy that positive reviews of Capitol Towers tend to emphasize the touring experience, while negative reviews tend to reflect the actual experiences of tenants after a month or longer. I strongly advise others to steer clear of Capitol Towers. Despite its central city location and impressive views of the Sacramento skyline, the management of Capitol Towers exhibits shameful behavior that creates challenges for tenants to find satisfaction in their living experience."