Holiday Inn Express & Suites Sacramento NE Cal Expo, an IHG Hotel

"Location was a perfect location close to business conference. Breakfast area was large and plenty of assorted options. We decided to go to a mom and pop place for dinner one night and absolutely loved Ray Chicken and Fish. Very close to the hotel. 4 miles from Airport. The room had a large closet with a good iron and ironing board, desk for work, and plenty of space to move around. Larger bathroom. Very relaxing stay and would book this place again in the future."

"Nice place. Clean. But I called and asked if they had truck parking . I asked 3 times. They told me they did. They don't. Wanted to charge me for 8 parking spots, only charged me for one. They do not have truck parking and should not be telling people that they do."

"Nice rooms and everything looked clean. Breakfast was mediocre, and they charged $10 per car per night. Coffee was ok with an after taste of mold. Lastly, they didn't have their famous omelettes, just very scrambled eggs."

"I wish I could be writing a review as great as everyone else however my experience was different. I will say that from what I saw it was very clean. My boyfriend is an IHG employee and he booked at room for us. I had to leave a day earlier so he made sure to put my name on the reservation so I can check in without him. He spoke to someone and they told him that I was able to check in. We get there and the manager Singh told me I couldn't check in because I wasn't an employee. I explained to him that I was on the reservation he said I wasn't. I pulled up the reservation to show him and he wouldn't look at it. I told him that I had driven 12 hours with my 9 year old son to get here and I didn't have anywhere else to go. He didn't care. He said I could reserve a room for $179 but I told him my boyfriend had already paid for the room. He said it wasn't paid for. I asked for the manager he said he was the manager. I asked for a corporate number he said I can call but the calls just gets routed back to him. I called my boyfriend and he reached out to someone and they said yes I can check in. Singh then says we don't do it at this location. Then he turns around and says they charged for the room this morning and he will cancel the room and refund the money. They never even took the money out. I am embarrassed for IHG to have someone who lacks empathy, professionalism, and good customer service. My feelings were very hurt because he had a smirk on his face throughout this whole ordeal. I'm upset that I even had to give 1 star."