Extended Stay America - Sacramento - South Natomas

"If I could give negative stars I would. I don’t understand how this hotel is still in business. When I entered my room I noticed the bathroom literally had poop all over. I went to the front desk to let them know what happened and the lady at the front desk just said with attitude, “if you don’t want to stay here I can give you your money back” She didn’t have the common courtesy to even apologize or offer me a different room. After a long day of working out of town, the last thing I want is to have to deal with an issue like this at the hotel I am staying at. The parking lot was also full of people smoking weed and just hanging out. Worst experience I’ve ever had at a hotel."

"Let me start off with that the staff are great, and the good stops there. The floor was filthy so wear shoes at all times. The sink drain had a massive leak so we needed maintenance (great guy, overworked). The hood fan over the stove didn't work. The sheets had pubic hair and grit in them. The rooms smelled like cigarettes (non smoking). There was no microwave or coffee maker. They didn't have towels, but offered to wash mine if I had any (I didn't). There were no chairs in the room. It was not a great experience, and it feels like management doesn't give a wit about customer experience."

"I had stayed two nights the room a decent size. The rooms could use a better clean. The pillowcases had stains. There was visible dirt and crumbs and men facial hair on counters. The fridge hardly worked. I’ve read a couple reviews before I came here about roaches and bedbugs and homeless everywhere. That wasn’t my experience. Only complaint would be dirty room and the service was terrible nobody is at the counter upon check in or out. They have a sign of we’ll be right back. I had to wait over 13 min to check out for someone to come to the counter. And when they do their customer service is dead. They definitely hate their jobs. But you get what you pay for. People expect Hampton when you know your booking at a lower value."

"Meisha at the front desk was incredibly helpful and went above and beyond on service and helped me with all questions and needs from start to finish. It was nice to be greeted with such friendly service and such a beautiful smile after having such a rough month. If she’s not already- she should be on the fast track to management. Would definitely stay here again"