Spot's Pet Supply & Dog Wash

"Really disappointed in the quality of customer service here. We’ve been going for a while and have spend a lot of money here. A few months ago We finally bought enough dog food to earn a free bag. The cashier (also manager) argued with us and said we already received it. We had not. Not sure why we would spend hundreds of dollars on nice dog food to try to steal one bag. We chalked it up to a bad experience but continued to go there and try to give it another try because every other time had been friendly. The last few times we’ve been in for nail trimmings they did not do a good job. And the staff is not friendly anymore when we come in. We really tried to like this place but unfortunately will have to go to another pet store. I typically do not write negative reviews but I’m so disappointed in the staff and service at spots."

"This place is fabulous! It’s easy to park, the staff are super helpful and very friendly. You get that small town feel where people ask how you’re doing instead of giving you the canned “Can I help you?” The product selection is great. Healthy brands and a large variety of products to choose from. Prices are fair as well. AND they offer grooming services. A win all the way around in my book."

"Came to Nashville to visit with family for thanksgiving. Had two golden retrievers that desperately needed a bath. Called first thing and they had open stalls. I drive a tesla and they had charging stations available for customers right at the building! The staff was ultra friendly and even came out and move their car so I could charge. Super nice, locally owned store and the owners came out to greet us and meet the dogs. Even shared contact information and they told us we could charge anytime just shoot them a text. Absolutely fantastic experience and a superb small business! Highly recommend for your pets!"

"Extremely reliable. This place always has exactly what I need. Dog wash stations are crucial following a muddy day at the dog park. Top notch grooming services as well."

"Worst experience they injured my dog and send my dog home without telling me. PLEASE READ and be careful with your pups. On May 18, 2023, my two dogs were attended to at Spot Pet Supply. The groomer, arrived late and didn't come out to receive my dogs. I had to call her later to discuss the services. They didn't even have the decency to call me and ask how we wanted our dogs to be groomed. When my husband brought the dogs home, Martina started limping in pain and leaving bloodstains everywhere. We realized that she had a cut on her paw. I immediately went to the grooming business and asked the girl what happened. She claimed that she didn't notice anything, but it's completely untrue because she bled all over the floor of my house. I can't imagine how much she bled at the time of the cut. I quickly took her to Hillsboro Animal Hospital, where she received emergency care. After the medical intervention, I brought the receipt to the business, and the manager said they would speak to the head manager and reimburse me for the medical expenses. May 25, 2023, and I had to go to Green Hills Spot Pet Supply again to ask for a resolution to this situation. They couldn't resolve it because they were not informed about the situation, and there was no manager present. They told me to go to the East Nashville location where the manager or owner was present and could help me. I had to drive for approximately 30 minutes, but when I arrived, there was no manager or owner. I told the lady to call the manager because I need to resolve this problem. I've started to think that the owners and manager are avoiding me to avoid resolving the issue. Approximately after 5 weeks and me calling every week and fighting through emails they finally pay the veterinary bill. Be careful with your pups! They are irresponsible !!"