Walgreens,

518 Donelson Pike, Nashville, TN 37214

"The most horrifyingly unacceptable wait times. Tried 3 times to get my prescription at all different times of day and always insanely slow. Waited behind 1 car in the drive thru for almost half an hour. When I get to the window no one even comes to say hello for 10 minutes. Terrible terrible service."

"I don't like to write bad reviews but sometimes something needs to be said. The staff at the Donelson Pike location use to be wonderful. They would engage customers, make them feel welcome, advise them of specials, and show appreciation. That isn't the case anymore--and thats ok for the most part. I understand not everybody is going to be a customer service pro. That does not excuse being outright rude however. On 11/28/23 at 11:30-ish I tried to check out. There was nobody else in line at the time except for a woman who interrupted the transaction to ask about a receipt in the garbage. Ok fine --let me get my goods and ya'll can dumpster dive or whatever. I told the cashier that I have rewards points that I wanted to use. She ignored this so I asked again (I do not get heated mind you.) This second request was met with "I don't see any." I told her that I knew I had rewards --maybe they forget that we can check these things online. This was met with a rather nasty remark about them not having got to her. I was taken aback by the tone. I thought about it for a second and told this woman I'd prefer to leave without these items and went on my way. I went to the Lebanon Pike location where the woman working was very pleasant. And guess what? My rewards points where there and I redeemed them. Being rude is a choice."

"I mainly go here for the pharmacy. I've always been treated so well by everyone. Every person behind that counter hustles and gets your refills as soon as humanly possible. I also love their app- it will let you know the status of refills and even keeps your medication history, and that comes in handy when seeing a new doctor! So many pharmacies today have very limited hours, so the hours here are great. It's not 24/7, however it's still open every day and that makes pickup a lot easier. They also only take 30 minutes for lunch between 1:30-2:00pm. That's good to know as well so that you don't arrive at 1:31pm like many people do. They also offer flu shots and other vaccinations. My experience with them has always been great."

"I would like to take a moment to recognize Jessica from the pharmacy for her amazing customer service. She honestly went above and beyond in our brief interaction. Not only did she resolve an incredibly stressful situation for me with ease and genuine care what impressed me more was watching her greet countless customers by name and with a smile. She embodies the Nashville spirit."

"This is located next to my work so I pop in frequently. I can’t say I’ve ever had a bad experience at this location. Yesterday I walked in for a TDAP shot and the pharmaceutical staff were busting their butts all with smiles on their faces and I enjoyed all my interactions with them. They helped me get a better price for the vaccine without even asking. I saw several negative reviews on here but the current staff in front of house and the pharmacy have been very pleasant in my countless encounters."