Spot's Pet Supply & Grooming

"Picked up my dog and he was completely traumatized. Explicitly instructed them not to shave any part of our bernese mountain dog at all and they shave his entire private area resulting in extreme discomfort. Did not follow instructions."

"I dropped my dog off at 9:30 am for grooming and usually she is done around 1 pm so I called at 2 pm to check on her and they said no dogs are ever there past 4 so I came at 4 pm and they had not even started cutting her hair yet. Austin said “we close at 6 so suggest coming back then” at this point I’m upset that my dog has been there 7 hours in a cage without food, water, walks so I wanted to get her from this traumatizing day. They still charged me $95 for shampoo without cutting her hair like she needed. If the groomers are overbooked and cant accommodate a pet for 8 hours they should call and communicate that so we can reschedule but 8 hours without getting to my dog’s hair cut and leaving her there all day is unacceptable. After being a repeat customer for years this experience and the lack of service I will never go back. My dog was shaking when I got her. Leaving a dog there miserable from 9:30 am - 6 pm for a haircut is absurd! I would never recommend anyone that cares about the health of your baby go here. The customer service is horrible and they don’t treat the dogs well."

"I cannot emphasize this enough - do NOT bring your pet here. My friend’s dog sat in a cage for nearly 7 hours with an open, bleeding wound (at the hands of the groomer) and she was not notified, despite her calling several times to check in. On top of that, he was never groomed. Absolutely do not bring your pet to this establishment."

"Worst experience they injured my dog and send my dog home without telling me. PLEASE READ and be careful with your pups. On May 18, 2023, my two dogs were attended to at Spot Pet Supply. The groomer, arrived late and didn't come out to receive my dogs. I had to call her later to discuss the services. They didn't even have the decency to call me and ask how we wanted our dogs to be groomed. When my husband brought the dogs home, Martina started limping in pain and leaving bloodstains everywhere. We realized that she had a cut on her paw. I immediately went to the grooming business and asked the girl what happened. She claimed that she didn't notice anything, but it's completely untrue because she bled all over the floor of my house. I can't imagine how much she bled at the time of the cut. I quickly took her to Hillsboro Animal Hospital, where she received emergency care. After the medical intervention, I brought the receipt to the business, and the manager said they would speak to the head manager and reimburse me for the medical expenses. May 25, 2023, and I had to go to Green Hills Spot Pet Supply again to ask for a resolution to this situation. They couldn't resolve it because they were not informed about the situation, and there was no manager present. They told me to go to the East Nashville location where the manager or owner was present and could help me. I had to drive for approximately 30 minutes, but when I arrived, there was no manager or owner. I told the lady to call the manager because I need to resolve this problem. I've started to think that the owners and manager are avoiding me to avoid resolving the issue. Approximately after 5 weeks and me calling every week and fighting through emails they finally pay the veterinary bill. Be careful with your pups! They are irresponsible!"