Palms on Westheimer

"Worst apartment ever to live in with roaches and rats. No maintance, you can never get electrical, plumbing and other services done in a timely manner. If you are not Spanish speaking do not bother yourself because almost all their staffs are Spanish speaking and you can never reach the office or operator during and after office hours. They don't deserve any stars at all."

"Every time I get ready to move I examine the place before I move and talk to people living there. The main problem everyone is telling me is the water. People showering and the water is cold, then super hot... people said this also happens while watching dishes as well. Also, They should have visitor parking without having the tenants approve you. Another thing that just bothered me is where the tenants parked their vehicles do have covered parking but, that's just so the acorns from the trees don't hit their car. (The covers that are covering the cars need to be cleaned because there is so much trash up there.) When I went there were so many apartments in construction. PLEASE FIX THE WATER PROBLEM FOR THESE TENANTS, THEY PAY YOU AND THEY DO NOT DESERVE THIS!!!!!"

"If you’re looking for a (relatively) cheap place to live within city limits, then by all means, The Palms is your place but don’t be fooled by the list of amenities. Most of them are lies. Let’s start with the 5 pools that have failed inspection for at least the last 4 months so no one has been able swim for most of the summer. & when the pools are actually clean they’re not cleaned properly so you get 1 good day of swimming & then it looks like a lake surrounded by concrete. Then there’s what used to be the “media center” that has been destroyed and is mostly used to create the illusion of a fun place to live. & the business center that’s been gone for over 3 years it seems. & don’t even get me started on the on-site laundry. One of them has been locked permanently because the homeless have completely overrun it. Another one has 2 working washing machines and the others are all way back in the back of the complex. The management team here (Excel Property Management) is only looking to gauge prices and not actually provide a nice place to live. Every month they waste paper and time, going door to door hounding people for ridiculous amounts of money(as if the whole country isn’t suffering) but they refuse to actually fix anything. God forbid something goes wrong in your actual apartment. Maintenance throws a half-baked fix on top of it and calls it a day. The people in the office speak little to no English so sometimes you’ll be waiting 15-20 minutes just to file a report or hell even pay your rent. This complex has NO SECURITY. There’s never a guard in the security guards post which means any and everyone can enter. Not to mention the gate is constantly broken and wide open. The dumpster areas stay overrun with cat sized rats. The cute little convenience store they have inside is probably the only real bonus to living in this complex and even that isn’t as great as it sounds seeing as the owners leave for weeks at a time with little to no notice. All in all, The Palms on Westheimer is a cute place to rest your head but a terrible place to try to live permanently, even if it’s just a couple years."

"They showed me a newly renovated apartment & moved me into a worn down, roach infested apartment. My bedroom carpet has big shards of glass in it like the window was busted out, clearly they didn’t clean it up(my two year old had glass in his feet). My hot water does not work, also no water pressure. When I moved in I didn’t even have a peep hole. ALSO, I have mold in my apartment, I told the manager. She said it was ‘mildew.’ Ive had TWO mail packages stolen from these apartments. Someone also popped my mailbox door off & stole mail. I have multiple holes in my apt where bugs come in. The light in the bathroom fell out, I waited 3 1/2 weeks for my leaking bathroom sink to be replaced... what’s next? Oh... it smells like cat pee & dog Feces. The pool is green & most of the time my water is brown"