Hilton Garden Inn Houston Hobby Airport

"Hotel very clean and everyone was nice. Van picked me up from the airport. Dinner was a non-event. Went down about 7pm and there were maybe 5 others at the bar. I have stayed at Hilton Gardens in the past and had exceptional service. This was not one of those experiences. The lady “working” the bar was hardly there. I ordered a drink finally and had planned to order dinner but could see she was not sure what she was doing when she was there. Most of the time she was in the kitchen. One gentleman near me had an empty bottle on the edge of the bar obviously waiting for another but was never asked if he wanted one. Others made comments she was either unskilled or overwhelmed. I finally paid for my drink and walked away. I was going to get some chips or popcorn in the snack area but there were none stocked. I got two beers, charged them to my room, and left. I will stay at another local property from here on."

"We had 2 rooms for a pre-cruise stay, and we added on breakfast when placing the reservations. Rooms were clean and quiet. Breakfast was fine. Shuttle from airport was a bit slow to arrive but the driver found a way to fit everyone who was waiting. The exceptional part of my stay was the day shift from desk staff, Jose. There was an incident where my phone fell down the elevator shaft and hour before leaving on our cruise. I knew there wasn't enough time for it to be retrieved before we left, but Jose assured me they would get it out and hold it for me. Six days later, I picked up my phone. Luckily my case and screen protector did their jobs and it was in perfect condition. Big shout out to Jose and staff who followed through on everything they promised. Who needs a phone on vacation anyway?!?"

"Very nice stay here. The room was clean, the bed was comfy, the shower had good water pressure. I was iffy about staying near HOU thinking the hotel might be older and not kept. I was surprised. It was a great hotel and very nice place to stay. The room didn't smell stale either, I was fresh."

"The entire staff was very helpful and nice. The airport shuttle was on time, no complaints . The only thing close (walking distance)was a gas station, no close restaurants in the area. We were not far from most major attractions. I would definitely recommend this hotel we had an overall great experience."

"This hotel was amazing! Great staff, exceptionally clean, rooms were very spacious, bathrooms were gorgeous, everything is very modern and smelled wonderful! The towels were super soft. Room service food was cooked fresh and tasted amazing so was the breakfast cooked to order the next morning .. will defiantly stay here again .. Paris would be proud lol"