Paramount at Kingwood 200 Kellington Drive, Houston, TX 77339

"UPDATE: I initially posted a 5 star rating but it has been 8 months since I’ve moved in. I would say these Apt are ok, there’s a lot of little issues that go unresolved. My heater has never worked and now it is the winter time and maintenance has attempted to fix it 4 times.(I sometimes use the oven to warm my apt ). Today 1/3/24 I went to take a hot shower in my COLD Apt and the hot water does not work anymore. I am freezing! And on average it take about 3 days or more for any of your maintenance/service requests to be addressed."

"I have lived here for 6+ years. It has changed hands 3 times. It now has an owner who is putting lots of money into upgrading the apartments and property as a whole, but the service and communication are horrible. Thst has been a constant - poor communication. They're friendly in the offices, but nobody calls me back and the ball is always dropped on everything. I have to constantly follow up on things. Maintenance was backed up bad this year bc they only had 2 guys that were overwhelmed. Multiple managers have come through. Newest is Josh. Been here couple months. Kevin has told me on 4 seperate occasions he'd call me back about an issue; not once did I get called back. The only reason i get things seen to is because i work nights and am here in the daytime to go by the office face to face. They are bad about not answering the phone bc they are shorthanded and several people have quit. The office is overwhelmed, also, and the workers get frustrated and quit. Its chaos and confusion and frustration all the time.. I dont blame them; Im just giving an honest review. They try to get everyone to leave positive reviews, as theres a big sign at the office door asking you to. I have thought about sitting on the bench by the door during the day and detour possible tenants by telling them the truth. Now I am very frustrated, also. I was promised to move back to my original apt by Karen @ corporate after it was renovated. None of that happened. I have tried to be so patient and cordial. They keep putting me off. Now a guy just rented it bc it was open on the website. My mail is still coming to that box. It's stuff like that. All the time it is some little thing that I have to stay on them to get done. I try to be nice to the staff bc I can tell they want to climb the walls in bewilderment and frustation. I feel bad for them, but at the same time I am frustrated. I just give up. Not sure how it is elsewhere, but I advise looking around a while before coming here. I'm so past ready to buy a home, but with the housing market so high, it will be a while. I've waited a long time to give a review for this reason."

"It is a very welcoming place. From the first moment, the person who served me, Kevin, made me feel at home, like that was my place to form a life with my wife and we are happy, very good service and a lot of courtesy on his part. It is a very nice residence"

"I lived at the Paramount at Kingwood for two years and my experience was great! The complex is clean and safe. The apartments were very spacious for the price. The staff was always incredibly nice and quick to help with anything. I highly recommend this apartment complex to anybody interested!"

"I’ve lived in apartments my whole life, growing up. I lived at Paramount prior to buying a home in the area, for 5 years. Living in a one bedroom and then moving into a two bedroom next to the pool. The community feel and camaraderie every summer at the pool, is something I miss. If there were any maintenance issues, the staff corrected immediately. The office staff was always willing to bend over backwards for us. (Even bake more cookies if there was time, before closing their office) Paramount has a business center and small gym that we took full advantage of. We even won a Halloween Costume Party one year that was held at the office (attached is a photo of the winning costumes!) We have kept up with the staff and many residence. This is a place that will always feel like home to me. Keep making people smile and making wonderful memories Team Paramount!"