Houston House Apartments 1617 Fannin Street, Houston, TX 77002

"On February 26, 2024, my mother had an encounter with Jeff Randolph, during which he displayed aggressive, offensive behavior and used inappropriate language towards her. As a resident of Houston House Apartments, I was deeply troubled by this behavior, as it made me feel uncomfortable and disrespected. I believe it is crucial to maintain a professional and respectful environment within our community, and such behavior from a member of the management team is unacceptable. I wanted to bring this matter to your attention so that appropriate action can be taken by upper management in the future if needed. I have documented the details of the incident for your reference and would like someone from upper management to contact me as soon as possible. As a valued member of the community and a former Greystar employee, I trust that you will take the necessary steps to ensure that similar incidents do not occur in the future. I will be waiting for a response from Greystar to address this situation. Sincerely, Jasper"

"I’m leaving a review on the reviews! Sheesh, I’m so thankful God ordered my steps and did not allow me to reside here when I moved to Houston. I toured several apartments here with staff and had this eerie feeling. The photos online and excitement for living downtown is what draws one in and once that lease is signed, it appears to be a nightmare. Thankful for the leading of the Holy Spirit. I cannot do roaches. And for management to just say “please contact us at this number…” is a bandaid at most. DO something. The person’s review has already told you what you needed to know. Act on that. It’s concerning that nearly every review says the same thing. Hang in there everyone! And know your tenant rights!"

"ROACHES EVERYWHERE. Nothing is being done about the roach infestation. I’ve tried speaking to the MANAGER himself and Never got a call back. I’m at my breaking point. Im literally in tears writing this. I have not even unpacked my belongings (I’ve been moved in for 11 days now) because the roaches are coming from everywhere. There’s roach droppings and eggs behind my kitchen appliances. They are going in my dogs food, I can’t even cook or let my food cool down because they will crawl out from all over. They are even coming out of the sink. I UPDATE: Put in a request for cleaning the roach SH!T and old food droppings from behind and off of my appliances and I watched them on camera as they swept and did not actually clean, told the manager to please make sure they are doing more than just sweeping or at least leave, my appliances pushed out so that I could clean it myself….. NOTHING. At this point I don’t care if I’m coming off as rude or “too much”. I don’t understand what’s so hard about being a decent person or at least doing a halfway decent job with what you’re getting paid to do. I added two photos of my appliances after the “supposed cleaning”. I’m utterly disgusted with this apartment building."

"I was attended by Mrs. Debbie O'Brien who was incredibly professional, informative, and I thought her experience really shined through. She didn't hesitate to provide details and was eager to answer any questions I had. She was patient and her manner of sharing information never felt overwhelming. Overall, my personal experience was positive, and I highly recommend leasing through Mrs. Debbie O'Brien."

"It is so unfortunate how disgusting this place has turned out to be. I was extremely excited to move into my very first apartment downtown and yet I can never receive any sort of communication from the leasing agents when it comes to my apartment being INFESTED by roaches. They are absolutely everywhere. I am also paying for pest control and maintenance fees monthly but maintenance has never stepped forth in my apartment once since I’ve been here, even after several maintenance requests that I’ve put online and they somehow get canceled. It’s absolutely disgusting and I will be making some phone calls. There is absolutely no way this is okay."