Village at West University 5151 Edloe Street, Houston, TX 77005

"I left this apartment for my new home after two years of living in this nice place. It was a really amazing, nice community, nice staff at leasing office, it has great location, I loved it. Thanks for Mirian sanchea and Monica for making it easy process while leacing the apartment"

"I currently live here, I have good things to say, like the place is very nice and the people in the office are very friendly but sadly that is perhaps the only good thing this place has and I want to start by saying that firstly and what bothers me the most Annoying is the lack of cleanliness that the ENTIRE building has in general, in all the time I have lived here I have not seen a person who is really in charge of cleaning everything well, which means that for every hallway you walk you find at least 5-8 cockroaches , it is so unpleasant that I don't even feel like leaving my apartment because it is completely disgusting to see more every day and that nothing is ever done about this, it is the first building here that something like this happens to me"

"Staff is great. My favorite part about living here is the greenery and the location! The new management has made some upgrades that have transformed the property. Although, I do prefer Amazon lockers rather than fetch."

"I came in with a relative on Friday 10/27/23 when they were filling out lease paperwork. Also to hand deliver a W9 form. Your office claiming it was an unknown document. My relative has a disability and they qualify for free assistance for moving expenses, deposits etc. The funds are not tied to income they are based on the disability. The company receiving the funds acknowledges receipt via the W9. This document was provided during a showing but no follow up was done. Fast forward to Tuesday October 31st at 5pm. You called to inform him the apt had been leased. The file did not move because the claim was made the W9 was unknown. Then he was directed to the website where a unit nearly $400 a month more was available. What happened here by omission is he was discriminated against. 11/04/23 My apologies, you were following policy and a reasonable accommodation could not be made. Which is unlawful."

"There are very few pros to living here: there is an onsite security guard, the community is gated and has nice greenery, neighbors are quiet and mostly families, the parking can be on the floor of your apartment, AC unit cools the apartment very quickly and there wasn't much noise where my apartment was located. There are a lot more cons to living here: There are a lot of bugs inside the apartment and in the hallways. The whole complex is very old and so you can see that in the structure of the building and inside the apartment. Cabinetry, flooring, appliances, woodwork and fittings are very old and either broken or just poorly renovated. After Greystar took over, things have gotten worse. Maintenance teams came in without notice to fix sprinkler system in the apartment and left plaster on the floor all over the apartment - basically everywhere there was a sprinkler. Another time they called me to notify me they'd like to check on a possible leak from the apartment from above while I wasn't at home. I came home to find out they had eaten and drank food from my refrigerator. You can easily hear every single footstep from the apartments above you, no matter how considerate the person might be. They charged me $100 to replace a damaged countertop, but as you can see from the pictures I took after I moved out, there isn't any damaged anywhere. They also charge you $125 for painting the apartment upon moveout - something that is generally done without affecting your security deposit. Overall, this has been the worst experience I've ever had living in Houston. I don't recommend this community, especially after Greystar have taken over."