Villa Springs 15101 Blue Ash Drive, Houston, TX 77090

"Please move to this complex if you enjoy roaches in your home, homeless people helping themselves to your personal items, or better yet the office manager, Tina, laughing in your face because you are furious at the fact that you even have to deal with these things!!! Where do I begin on this horror story? I have never had my boundaries, personal items, and character as a whole disrespected in such a way. Within 4 months of living at VILLA SPRINGS someone jumped my balcony and broke into my apt (Jan), I filed a police report and waited for the apartment to “fix” the broken door. 1 month later I return to a place that I am suppose to be able to call home, Where maintenance placed a WOODEN CLOSET DOOR over my glass door to “secure my home”, Claiming that there is no way to get in the home with the wooden door on the outside. Remind you, This ultimately left glass falling inside my apartment anytime that I would even walk by the door. (I had a 4 month old baby at this time). I overlooked the door issue until one night (In May) I open my garage and notice a homeless person living in my garage. When I brought the matter to the leasing office they said they would handle it and I noticed the same mattress type thing in the garage right next to mine the next morning. Completely overwhelmed I moved and took most of my things out of the apartment but left small items because my lease did not end for another 4 months and of course they would not let me out of my lease…. I would check the apartment periodically, during the day time, to ensure it was still in tact. On the day that I was set to return my keys I go to do a final walk through. The apartment has been in the same condition I have left it in for months but on this particular day, As I am approaching the door I notice the window is broken and the door is wide open. A stray dog approached me, DISGUSTING! I go to the office and the manager immediately laughs in my face. I did yet another police report and heard Tina, The office manager advise the sheriff “that may be ____ that always get into people houses” Excuse me?? Ok so this is a common and known offense…. I left my keys and thought that I left this trauma story behind me only to begin receiving debt calls saying that I owe this complex money for a week late move out notice! The complex never contacted me or returned any calls after many attempts to get the situation figured out, As usual… So yes, Move here if you want a nightmare like mine!"

"Need security here every morning & night!! , the gates need to be fixed so that not just anyone can come in these apartments, please do better & protect the residents that do live here. & they need more cameras at the back , people are stealing residents tires off their car . PLEASE DO BETTER"

"Put in over 10 maintenance requests and I only been here 5months and nothing has been resolved. upstairs neighbors stomp and jump all day and night an I work from home so this definitely affect my workspace. Call the office and once again nothings done. Duster constantly filled to the rim and I’m honestly disappointed once lease is up I’m definitely relocating."

"HI IF YOU LOOKING FOR A PLACE TO CALL HOME COME TO VILLA SPRINGS APARTMENTS THE STAFF THEY ARE AWESOME AND THEY GET RIGHT TO YOU WHEN YOU IN THE OFFICE AND THE MAINTENANCE THEY ARE AMAZING IF I TELL YOU THEY GET IT DONE I NEVER HAD ANY TROUBLE HERE I LOVE IT HERE I BEEN HERE 5YEARS COME MAKE THIS YOUR NEW HOME CAUSE I'M HERE TO STAY"

"First and foremost, I would like to give a big shout out to Ms.Courtney! This woman was sent from the most high to live in her purpose. From the phone call about an inquiring, to meeting in person, to completing the paperwork, she went above and beyond! I am proud that Villa Springs has her as an amazing representation at the property! Once again thank you Ms. Courtney and keep up the superb customer service and stay sweet!!!"