The Life at Jackson Square

"Rent isn't bad if you get it with a special but after that, these apartments definitely aren't worth anything higher than 900 a month. 1. They don't have washer/dryer hookups so you have to go to laundry rooms. However they're not clean or maintained. 2. You'll definitely be hearing shootings, and don't expect an email about any crimes happening or going on. 3. As far as roaches go, personally we have seen like maybe 5? But there's evidence that there's been infestations if you look at the outlets. We covered all the outlets to try to prevent it from becoming a bigger issue. We've seen them come up from the floors (we live on the second floor) so.. 4. We unfortunately live between 2 loud neighbors, like screaming matches in the middle of the night. They don't have quiet hours here and don't answer the phone in regards to noise complaints. You'll just end up having to call the police on your neighbors. Honestly we're just recording evidence at this point because it's ridiculous how no one does anything. 5. They just don't answer the phone EVER. We have called multiple times at different times in the day, on different days and they will not answer. Even if you leave a voicemail, they will NEVER call you back! You'll have to go to the office every time. 6. I've never had an issue with maintenance coming to fix something in a day. However as a building as a whole, the repairs take days or weeks. You will be without A/C or heat when you most need it and you won't have an ETA."

"I've been here for 2 1/2 years. It's a BIG NO! The complex is old! There always something wrong with a/c and heat! Always issues with the water! Especially if you live in the North or back of the complex! Roaches are real! Crime is high....I literally experienced gun shots right outside my window. My car has been broken into twice! Just don't move here. Despite new management...it's an old complex and not worth it!"

"The roaches are outrageous!! They never have pest control come by and it’s crazy. I’m constantly cleaning, spraying and killing roaches! We had a homeless man sleeping in our enclosure and when I called the police that didn’t come! The homeless man took a dump in the enclosure and it took the apartments three days to get it cleaned! I called every single day for a week with no resolution! They wouldn't put a lock on the enclosure door to keep the homeless man out! We had to threaten him! The smell is awful! Something is always breaking! Either the heat doesn’t work or the air isn’t working. The hot water is out every other week! Valet trash is a joke! They never even gave us a valet trash can been here since June! I’m being charged for something I do on my own! Paying $1600 a month for an apartment without a washer and dryer and laundry rooms are gross!! What everyone is saying about the roaches in the walls very true! We literally had to move here because the townhome we were going to had a pipe burst the week of our move so we had to find another place and honestly I wish i would have had more time to look for something else! The crime is another issue! I know they can’t control everything but it’s entirely too easy to get in these apartments anyone and everyone can stay here! There have been multiple crimes over here! The north isn’t terrible when it comes to it being dirty or dog poop in the halls! They don’t take noise complaints seriously! I can’t wait until this lease is up! Maintenance takes forever I have had 13 service request put in since June that’s outrageous! They renovated but there are cracks in things throughout and again that’s where the roaches are coming from it’s literally infested! Reconsider if you’re applying here, the process is so easy!! Definitely too good to be true!!!"

"These apartments are HORRIBLE , i definitely don’t recommend anyone to move here. Especially in the Southwest section , we have NO HEAT here and it’s been almost a month or probably already has been. There are cats that roam almost everywhere , no one picks up after their dogs poop , washer and dryers don’t work so you’re better off going to a laundry mat elsewhere. Instead of them fixing what’s going on in the apartment complexes they’re too busy wanting to fix the outside and the driveways. Definitely not worth moving here , don’t fall for any of their advertisement. Also rent is HIGH for what you actually get here"

"Shootings daily, and in broad daylight. The pools are green. Mailboxes broken into constantly. Parking is atrocious, but getting better since they've towed all the cars that don't run. Last week there were 3 shootings, 2 of them within 24 hours! It does a have nice interior our apartment was remodeled except the bathroom. Washing machines never work. Better off going to the laundromat. NO ONE picks up after their dog. Definitely not renewing my lease. I'm ducking every time I hear loud noises now. Gates don't lock and the car gates are always open, roaches ."