Tiburon

"I’ve been living at the community for over 5 year in different units I even left and came back! With all apartments you’ll have some issues, but when it came to property management and maintenance I’ve yet to be disappointed. Yesterday my unit a/c went out after business hours, in less than an hour German with maintenance came to take look. He was nice professional and very informative on what was going on and had it running before he left. Well in the middle of night it went out again. I put in the work order and they responded maybe less than 30 min. This time it was Jose and German, and once again really nice professional and informative. Within an hour they responded, found and fixed the issue then even changed my filter. Not to mention our front office Brandy is always so helpful I love this property. Thank you guys for your hard work because one thing I refuse to play with is the Houston heat!"

"Visited their office and loved the way they decorated their property. Brandy was super friendly, informative, and professional. Make sure you ask for Brandy when you go in."

"I lived here for over 3 years, once I moved out they asked me for my new address to forward my last utility bill. I made sure the apartment was clean I even pay for a company to come clean the carpet before giving back my apartment. I never got a bill to my new address. I never received a call from them saying I owed anything. Yet they put a $500 collection on credit. I’ve been calling them for the past week so solve this issues, they NEVER answer the phone. I wouldn’t recommend this place!!!!!"

"Great place to stay. Pretty quiet. Have had to put a lot of maintenance requests and most times for the same thing. I don’t like the temporary fixes, just do it right the first time and you won’t have to keep wasting resources. Have had my tub fixed over 3 times and it’s still not fixed. Brandi in the front office is the only one from the original staff still there everyone else is gone. Wish they had better attitudes some days when you go inside the office. Other than that no complaints from me."

"Mold, water leaks, and pest control issues. Stay away!! The management company and maintenance crew are not helpful or responsive. They will deny every issue in your apartment to avoids the cost of fixing it. I moved in two weeks ago on 9/23/2023 and already realized moving here was a huge mistake. Slow maintenance response - A couple days into my lease I had to submit several work orders that took 8 days to be completed. Called in an emergency maintenance request due to no air/heat at 9:20pm one day and the on call maintenance staff did not answer his phone. Another maintenance member answered but stated he was not on duty. The problem wasn’t corrected until the next day! We slept in a hot apartment! Mold- A few days into the lease my 8yr old and I started experiencing allergy symptoms and I noticed visible black mold growth and water stains on the drywall near the HVAC vents. I also removed the vents and discovered mold growth in every duct. I asked the property manager, Maria, to stop by to view the mold and she refused to come inspect because her team does not specialize in mold. It’s been 6 days since I requested repairs related to the mold and no one has responded. The communication is subpar with the current staff. We most likely will be going to court for this. There is also a strong odor in the gym area that may be due to mold as there are clear problems with their HVAC system. - Water leaks - there are water stains near a couple of air vents and the hot water heater. I used the washer twice and it leaked water during the second usage. Called the emergency maintenance line after business hours and a maintenance staff arrived after I left my apartment. I returned home and noticed there was no longer water on the floor. The next business day I talked to the assistant property manager, Isis, who conveniently stated there was no water on the floor when she and the maintenance member checked. I returned home immediately afterwards, pulled out the washer and noticed water on the side of it along with a water damaged baseboard! Isis and the maintenance crew stopped by and they stated there was not a leak because water wasn’t gushing from the washer’s hose or from the wall. Incompetent to say the least!! Neither of them are certified in plumbing and their response was clear evidence.They did not have a response as to why there was water damage on the baseboard and Isis stated she would see what the next step is. Maintenance pretended as if they didn’t see the peeling paint and discoloration on the baseboard and asked me if I threw water on the floor. You can tell that the water damaged base board has been that way long before my move in date. Not sure how the maintenance team landed their positions. They’re unprofessional and incompetent. -Pest - a couple days into my lease I began spotting roaches and silver fish which are both attracted to water and moisture! I will be notifying the property owners, and management company."