Kensington Crossings 14651 Philippine Street, Houston, TX 77040

"WARNING! Don’t live here! I moved here from San Antonio and the leasing office was closed. So I couldn’t get a parking permit until the next morning. In the morning my car was towed! The manager didn’t even help me out. I told them the situation and the manager didn’t care. I had to pay to get my car back. She allowed the tow truck driver to walk around the parking lot and see if there were any cars that didn’t have a permit. This manager is a real B- - - -! What kind of manager would allow this to happen when I was a resident here! That’s crazy! Find somewhere else to live NOT Kensington Crossing! The manager has a deal with the tow truck company. Karma! Treat people mean and ugly, it will come back to you!"

"I lived at these apartments for two years and I do not recommend them. There is very high crime, no security cameras, no courtesy patrol, and the gate breaks often. The only answer you get from management is "unfortunately, crime has no address." The pool and clubhouse are almost always closed due to people misusing them, and if the office is closed due to a holiday, the pool will be closed as well that’s when residents are home to enjoy it. These are not "luxury apartments." There is dog poop everywhere and a strong weed smell outside and inside your apartment. I can agree with all the other negative reviews about charging for everything when you move out, including paint touch-ups, carpet cleaning, and regular housekeeping. Basically, you pay to get the apartment move-in ready for the next tenant. When I tried to dispute the charges, they told me that they had "lost" my Move-In Inventory and Condition Form. This is a very unprofessional and dishonest management company. They do not care about their residents' safety or well-being. They only care about taking your money."

"Honestly don’t even waste your time applying, the first day I got here I got my car towed and I tried talking to them and they said there’s nothing they can do and that I’m screwed so I wouldn’t even bother considering this place. I would give them zero stars if I could. UPDATE AFTER A YEAR: since I’ve been here (a year now) I have seen 3 different times that they have stolen tires from the cars outside. It happened to my mom and again when we went to the office they said they don’t have any camera’s and can’t do anything about it. They apparently have a police that lives on the property but I’ve never seen them. They also broke into my friends car and stole money and other items. SAVE YOUR MONEY AND KEEP YOUR FAMILY SAFE DONT MOVE HERE. One day later update: I added photos *They tried offering me things to take down this post*"

"Management and installation are super good and pretty but let me tell you I had the worst experience when it comes at living there for a 1 1/2 years this complex is super dangerous I had to call the police bcs two guys tried to break into my apartment, plus my dad still lives there and he got his car robbed, I don’t think the “vigilant cameras” are working as they supposed to work. NOT VIGILANCE AT ALL FOR THE MONTHLY COST OF THE APARTMENTS. This apartments are expensive compared to others near by that offer u better vigilance, i truly advice you to keep looking other apartments before taking this as your right one, bcs this apartments AREN’T SAFE AT ALL. I’ll post some pictures so you can see my police report which was useless bcs they did nothing abt it, as victim of crime i still feel traumatised after this incident and i hope non of y’ll have to face criminals, bcs not even they tried to break into my apartment bcs on top of that they still chase me in THEIR INSTALLATIONS. for y’ll girlies out there that live alone keep watching your backs and DO NOT MOVE TO THIS APARTMENT COMPLEX the incident occurred the day of March 20 of 2023 and you can see that in the police report"

"I love my stay here at Kensington!! It is a great community to live and the staff and maintenance always full fill my needs!! I feel safe here and I have lived here for 3 years and never experienced anything bad. I recently met the new manager Vilma and she was so nice and so helpful. I definitely plan to renew my lease again!!"