West Brook

"I would like to start off by saying that if it wasn't for iris working with me on certain things I would've went ballistic already, I deeply appreciate her. The manager Maria is very dismissive with most basic problems in the apartment, I lost a sticker and needed it to be replaced and I had to pull tooth and nail to get a new one. The people above me have parties almost every weekend and I have stated that they are loud but yet I get a letter on my door talking about my fiancé's motorcycle claiming someone reported about him being unsafe on it but he was fully geared. They (excluding Iris) focus on the stuff that is actually not important other then things that are. The apartments are nice don't get me wrong but better TLC to your tenants who pay $1200-$1300 a month would be nice and then maybe ill renew my lease."

"I have been here about 5 months, my apartment has beautiful natural light and it’s such a good location for everything being walking distance or drive since this is houston. Maintenance and staff are always reliable and responsive to help you. Some of the most kind and caring managers and staff, they work with you if you are first time renter and can show reliable income. Overall it’s been a great experience and perfect affordable place and location."

"Worst place I have ever lived. Security is a joke if you ever need help called and 3 days later still no call back and forget about parking here if you are on the lease and don’t have a sticker you will be towed!!!! Don’t bother asking for assistance it just makes them laugh at you. I am only home 2 days a week for a driver reset and to come out to find my truck gone after only coming in to clean up to go out with family and friends and my truck was towed BUT as stated on the lease about vehicle with flat tire there fine. Guess the tow truck people know who’s going to be able to PAY THEM. Went to office and mgr. Maria could care less about your problems just pay the rent. And if you don’t like it move out. called the owners let’s see how long they take to get back to me.,,,,, Update as per Maria!! Resident can park in a visitor parking with a parking sticker this defeats the purpose of people without a sticker… so you and your visitors have no where to park and will be towed"

"I have been living here for almost two years. I love it here. It's a small and quiet community, and i feel safe. The office staff from Maria the property manager and Iris the leasing consultant are amazing, if you have any issues they're quick to respond. Maintenance crew Fabio and Jose are amazing too. When you put a request for service, they will take care of it the same day. I can't say enough.My lease will be up in October and i am planning on renew it.You wont regret it leasing in this amazing and safe community. So far it's the best apartment complex i have ever lived in. Great job to the office staff and maintenance."

"Moving to Houston, I wasn't sure what to expect and had a little trepidation. However, the staff at Westbrook has certainly made me feel like this is my home. Even though the apartment complex is located next to a very busy intersection, the apartment complex itself is very quiet. You hear very little road noise except when there are emergency vehicles. Most of the residents are respectful and also quiet. Lily and Maria in the office are truly fantastic! They go above and beyond in their service to the residents. The maintenance staff is also top-notch. Most of my maintenance request have been completed within 24 hours. The apartment itself is a little dated, with older appliances. But everything works just fine. My only complaint is that I wish my bathroom counter was a lighter color. I have dark hair, and trying to clean my hair out of the sink is difficult, as I can't see it. LOL"