Vista at Park Row 13710 Park Row Drive, Houston, TX 77084

"My husband and I moved in just 3 months ago and so far we love it! The neighbors are friendly and my dog has made so many new friends already. Kierra moved us in and was so helpful and kind since the beginning. She even remembers your name after not going in the office for a month or so which is impressive. We had a package incident and the manager Angela was so helpful and apologetic. I really appreciate the steps she took to help me especially since it was just an office chair. The only small complaint I have is the fact that some residents don’t clean up their dog’s poop in the dog park. Then whoever cleans the community every week is stuck picking it up when they clean the park. However I know that’s not something the office can really monitor or control. Overall I would HIGHLY recommend living here."

"(Let me start by saying that if you feel discriminated by management here at Vista, as a resident or an applicant, familiarize yourself with guidelines protected under the US fair housing act, and file a complaint with HUD as well as TWC) Angela and Taylor are the rudest employees I've come to meet here. I very gently requested if I could ask her a quick question about the print computers, leaning forward from outside of the office spaces, as she was with a guest, (as to not interrupt) after literally waiting there for 10+ minutes, her response "don't talk to me while im with a guest". I pointed out that this is how they treat their residents, She immediately changed her tone for the rest of her meeting and became incredibly nice, then walks out and tells me "we don't do that here" and that I should wait for Elizabeth. I explained that what she said was rude, and how she changed her tone thereafter, and how her tone was extremely disrespectful even toward her own guest prior to that point. She immediately changed her tone back, and told me she would call the cops If I don't leave as I was waiting in the lobby for Elizabeth (only decent employee here btw), reverting back to telling me how she cant help me, I explained I was not waiting for her, I was waiting for Elizabeth, and that she should call the police. I began recording the incident from that point. When I met with Elizabeth she was very apologetic for Taylors behavior but didn't appear surprised and, It became very clear from Elizabeth's reaction, that her attitude is a regular issue. I honestly wasn't sure if I had done something to offend her, other than possibly interrupting her slightly (at work), since her reaction seemed too severe given the circumstances. I waited for the police, and showed them my recordings (will post soon). Both officers seemed shocked that she had called the cops after realizing I am a resident. I showed them the video and explained that at no point did I even enter the offices. After speaking with the third officer, he explained that Angela (the manager), had requested I would not return back to the office and common areas, including the gym and all the amenities I pay for. This is a breach of the lease agreement, and I am taking necessary steps to address the situation. (Not sure if stating so is against Google reviews or on what basis my original review was removed) Having said that, I don't recommend leasing here unless WRH fires these resentful people and replace them with courteous, customer oriented representatives. Update: today, after contacting the office to pickup an Item I had left there at the time of the incident, It was insisted that I would go into the leasing office to retrieve the item, after which Angela insisted I go in to her office to speak with her (recorded). She then tries to very aggressively convince me that she had not said I can't use the amenities, a 30 minute recorded discussion where me, Angela and the police discussed my restrictions over the gym, commons facilities, and even dissecting exactly how and when I can pick up mail and where I may enter the property from. She mentioned she has read my review, and that they will be delivering a lease violation. Granted if I violated the lease, the community has every right to restrict my use of the amenities, and request to limit my interaction with the office staff to email and phone calls (as indicated multiple times by Angela and the police), yet here I am, being insisted to go into her personal office today, even after giving them the option to bring my item out to the parking area and later to the lobby. I hope the "lease violation notice" grounded in 0 evidence will serve to justify their actions as intended."

"The process of moving out of Vista at Park Row has been very stressful and overwhelming for me. I lived in this beautiful complex for 4 and a half years, landlord seemed very happy with me since I was a very a quiet resident, payed timely rent, and always maintained a clean apartment. I had a few issues: apartment never got direct sunlight, so it developed ants, this issue was never fully taken care despite several complaints. At my final walk-through, the building manager Angela asked as to why the storage unit is not clean. This inadvertent slip led to me finding out that this apartment came with a default storage unit that was included in the rent. The apartment complex charges a rent of $75 a month for anyone wishes to rent a storage unit separately. I asked for refund of this amount back. Now the landlord is not responding to me at all. On top of that, they are asking me to pay $175 for cook top replacement that had minor scratches. In fact, I had asked them to replace it a couple of years ago, that was never done. I later learnt that this is a standard practice of this complex to come up with flimsy excuses to avoid returning the security deposit. It has been more than 7 months. This landlord has neither addressed my query nor refunded my security deposit. They don't even care to respond to my emails. I feel so sad and terribly disappointed."

"Edit (after their response): seeing as though they tried to respond with “pet damages” (release of information: VIOLATION) when all I did was post a 1 star for all of the issues I experienced, which my pet provided normal wear and tear ( was only an $80 fee for pet damage…they tried to calculate charges for retaliation involving the manager). Instead of simply going by my review, look at all the other reviews…you will see similar issues….the office and the manager. I’ll leave it at that. Very disgusting and rude individuals! Since you want to include my full name on the review, I’ll be sure to report this to the back office! Also, unless you want your car broken into, I definitely don’t recommend living here."

"I would like to express my sincere gratitude to Elizabeth at the leasing office. Her exceptional kindness and knowledge have greatly enhanced my experience. Elizabeth's welcoming nature, coupled with her deep understanding of the property and the leasing process, has made everything smoother and stress-free. She is a true asset to the team, and I highly recommend her for anyone looking for a top-notch leasing experience. Thank you, Elizabeth, for your outstanding service."