Americas Best Value Inn & Suites Kingwood IAH Airport

"Such a nice hotel room! Soon as we walked in, it smelled like fabuloso! Bed was clean, bathroom was spotless, clean towels, sink counter has to be my favorite (black marble) And the parking lot is completely lit up at night!"

"One of the most inhumane acts I’ve ever experienced. I’m a 23yr old girl, got thrown out onto the street. Family was staying there and had flown on a different flight earlier that day. I was on a later flight and it got canceled. It was late and I had no data, I went to join my family at this hotel. When I arrived, the receptionist wouldn’t even call the room to let them know I was here. Receptionist kicked me out onto the street into the below freezing weather. Wouldn’t even let me wait in the lobby to try and find a room at a different place. The man was extremely cruel and offered no help. Don’t stay here."

"I hope nobody ever stays here again. My flight from Houston was canceled so I booked a room here. I had sent my 23 year old daughter my hotel location as she was also in Houston stuck after her morning flight got canceled but was told she'd get on an evening flight. That flight got canceled as well so around 11PM with temperatures well below freezing and nowhere to go, she came to the hotel. After a $50 Uber ride, unknown to me at the time as I was sleeping, the manager refused to let her in let alone even call my room, instead he turned her out in the freezing cold in tears with nowhere to go; not even offering any assistance. Who does that!!! I have never personally experienced such cruel and insensitive service!!"

"The service was terrible, they advertise that they have breakfast included and at least they never gave it to us. They only had the excuse that at 6:00 am in the morning everything was already over, and they still haven't returned my deposit of 50 dollars. I had to wait for today before leaving. I took a video to have some proof that everything was in perfect condition, and I hope they don't result in more scams. My room was 114."