Fairfield Inn & Suites by Marriott Houston Intercontinental Airport

"This is the 3rd time we have stayed here for an event just around the corner. Great place to stay and service is good. Breakfast could be a lot better. My only complaint is, an employee same one as last year parks her black Jeep liberty in the parking spot for 10 minute customer drop off spot. I called manger and reviewed last year about it and I see nothing has been done. As a Bonvoy member I expect better than that from a Marriot Hotel!!"

"If you need a place to stay and be near the airport, this is your place. This hotel is on the other side of the freeway, so you have to take the shuttle to get to and from the airport. If you have issues with sleep, I recommend you wear headphones to cancel out the airplanes that fly over. Lots of fast food places nearby by and a convenient store nearby. This location offers free breakfast as well. Overall, the rooms were nice and the overall hotel was so what quiet. I think they have construction going on because I could hear banging and some noise from the other room."

"The room was clean and came with a mini fridge and a microwave. There’s an option for internet TV of you want to connect to your own YouTube, Netflix, etc. Bathroom was clean, but the towels were thin and old being obviously frayed. You can hear upstairs noises. Breakfast was basic but abundant. The free airport shuttle was the best!"

"Everything is good except front desk lady (long grey hair with mask on, and no name tag). She not only refused to respond to app chat question for so many hours (never responded in the end), she basically wasn’t at the front desk the whole breakfast time for hours. When checking out, I had to wait long and shout to have someone out, and when she came out, appeared frustrated and didn’t even bother to look and say anything (extremely disrespectful). On other days, other front desk persons were absolutely amazing (bearded guy and an African American older lady who speaks with an accent), they deserved to be in front desk service, but the other long haired lady unfortunately."

"I tried getting a room but unable to do so. However, I wished I had a room here. The hotel is in a private area, so safety is not a concern. The lobby was clean and welcoming. The female agent tried to help us without letup. So for her, I'm giving this hotel 5 stars. Thank you!"