InTown Suites Extended Stay Select Houston TX - Brookhollow 12925 Northwest Freeway, Houston, TX 77040

"There's no room service you have to wash your own bed clothes and towels you have to clean your own room and the dryer machine on the laundry room doesn't work they don't provide toilet paper and there's hair dryer and no iron"

"I would give zero stars if possible. Please go somewhere else and save your money. They have roaches and not just one or two, but an infestation. They do not offer refunds. The comforter was not changed because they were dirty. The hallways are dirty and they don’t vacuum them. Regretting my stay here on the first day"

"In general the place is a dump. However I will give this credit: rooms were clean (as clean as they could be but do not expect sterile clean). Staff has been pleasant but some things seemed rushed. I'm not sure why but I witnessed one resident going through the trash and taking items back into their room. I have a feeling they may be on the government payroll however I am not sure. Rooms had roaches and I mean everywhere. On the counteracts, ceiling, walls, cupboards and to my amazement there was one in the fridge as well. There was one on my bed as well. Strange thing is the room did not have any when they sent me to check it and see if it is ok. They all got beamed up by Scotty about 1 hr after I moved in. It seems management knows however I think something more could be done. That was my disgust, the infestation of roaches which some hotels seem to have in this area. However I moved to a different hotel maybe 1/8 of a mile away yet this does not have that specific issue which is great."

"The room I stayed in was nice I like having my own kitchen set up and everything when I come in to town to work. Miss Kelly was very knowledgeable about the area and also was extremely helpful with the check in and payment process. I havent had that much respect shown to me from a GM in a long time!!! When I come back to Houston for work I will be booking with her again!!"