Regency Inn & Suites 12509 Northwest Freeway, Houston, TX 77092

"After a long day of work. I came to this place. I regret it. I wasn’t here to stay for 30 min or an hour I wanted a good night sleep .. sheets were dirty and stains all over !! They gave me another room just to find roaches in the room trash in the restroom the fridge was never cleaned. Not even 5 or 7 min in the room and they blame me I had put trash in the restroom. And so they said there is no refunds. How can that be possible if I didn’t even stay in the room more than 5 min. I have my check in time and the time I left. This place should be shut down for good!! No exceptions.."

"This use to be home away from home for me. However the new management.... The owners Father is the biggest jerk ever. He's nosey, rude, loud, extremely vocal and is the rudest to his own staff. Ann is the best always working her tale off keeping everything clean and smelling great. The new management is nice as well. But the older man is soon to run everyone off if they havent left for good already!!!"

"One of the best motels to stay at, anytime. Very nice and clean. The office personel are helpful and polite. Housekeeping ladies have a great attitude. I had no problems there at all."

"The rooms are not clean, especially the restroom. There was long black hair in the shower left behind. Parking sucks there. I do not recommend unless you absolutely need it for an emergency."

"Stayed one night. Room was ok, but the air conditioner was stuck on 67 and the room was cold. The bed only had a thin bedspread on it. Called the desk to get a blanket and was told they didn't have any???? Probably won't stay here again. No coffee maker in room as well."