Residence Inn by Marriott Houston by The Galleria

"Good size of the room, comfortable beds. Good location. Those are positives. Walls made of paper, neighbours alarm clock wakes you up as well (mine neighbour had alarm set to 04.00). Breakfast is a joke. Old furniture in the room, old bathroom. Overall I advise to choose some other place."

"my overall experience is pretty low, the rooms are old and worn out, the facility itself is in a pretty bad shape; customer service is very poor - I booked one-bedroom executive suite - and upon arrival was given a smaller room with one queen size bed ( I was traveling with my husband and two kids) when I asked for another room I was told they sold out and didn’t have anything; then after checking they gave us a studio with king size bed - that could at least offer sleeping arrangements but did not provide the space we needed for our family there was breakfast - but very basic; not terrible but not great; hot breakfast - English muffins and eggs and regular cereal/bagel/etc. it is a walking distance to Galleria mall - which is the only highlight of this place"

"Service was phenomenal, rooms could have been ok but our pull out couch was broke and since there was only 1 bed… well wouldn’t work for 4 of us. They transferred our reservation to a courtyard."

"Horrible experience. The rooms are old and smelling, the receptionist was very nasty to us. You can hear toilets flushing through the walls, you can hear every step of the people above you, the elevator was broken, the pool was locked much earlier than we were told, and there are puddles to walk through if it is raining. It has a men's flop house vibe, the price is low for a reason."

"The rooms at this hotel were gross. They need a major renovation and layout was horrible. Also, the customer service at the front desk was just poor, but the breakfast staff was very very nice. They couldn’t get my Marriott Bonvoy number correct. Also they kept saying they didn’t have water bottles, but the breakfast staff gave me bottles. I asked several time. Was here for work and will make sure I don’t stay here again. There are better options around the area"