Sheraton Houston Brookhollow Hotel

"March 5, 2024 I am an owner of a National Beauty Pageant and today I visited the Sheraton Houston Brookhollow Hotel location : 3000 North Loop West, Houston, Texas 77092. I reported to the front desk and spoke with a Front Desk Employee, OSCAR, who was very " UNPROFESSIONAL, UNCOUTH, UNCONCERNED and most importantly, NOT HELPFUL at all !!!! " I simply just want to look at the Ballrooms just to see how HIGH the ceiling were and to see the size of the ballrooms that was it. I asked OSCAR for the Marketer. Oscar stated : " Do you have an appointment ? " I said NO. I just want to look at your ballrooms for my event. I then asked OSCAR for either Marketing or Engineering. Oscar then stated that : " Marketing was gone for the day and Engineering was busy." Oscar made this statement without even calling Engineering to unlock the ballroom. In any HOTEL or Motel Engineering ALWAYS has a MASTER Key to unlock all doors for emergencies. Thirdly, I asked OSCAR for the Banquet Manager, MOSES, to just allow me to look at the ballroom(s). This would ONLY have taken just a simple phone call to either the Engineering personnel or the Banquet Manager, Moses, who was present on site. OSCAR's favorite word is " NO " and this is absolutely the WRONG answer and POOR and HORRIBLE CUSTOMER SERVICE !!! I have owned my National Beauty Pageant for over 16 years and I have NEVER been to a HOTEL where the employees actually are soo unprofessional, ghetto and unconcerned to where they actually RUN OFF HOT customers ready to spend money $$$. Employees, like OSCAR are the exact reason WHY prospective / potential customers will book at a much better brand HOTEL. ABSOLUTELY unprofessional and ghetto. This HOTEL needs to really monitor their employees more stringently and definitely coach and teach and foster PROFESSIONALISM IF you want such an OLD hotel to continue to able to generate gainful income for the owner. I am pretty sure that the Ownership of this property would NOT appreciate a disgruntled employee like, OSCAR, NOT having the customer - service skills needed to assist a potential HOT customer like myself with such a simple task. This was a complete FAILURE on the behalf of your FRONT DESK staff. This is a HOTEL where CUSTOMER SERVICE is absolutely paramount. This is an example of how upper management, Ana Julien, Front Office Manager has FAILED to make good customer service standards clear to OSCAR..!!!! WHY is this type of UNPROFESSIONAL and NASTY attitude allowed and WHY does this OSCAR have a job at the FRONT DESK. OSCAR needs to be working in maintenance or outside where he does NOT have interaction with potential customers that are coming to spend money. This was a simple request and this employee, OSCAR, FAILED miserably. OSCAR was NOT well groomed, wrinkled, with LONG unkept hair, NOT clean - cut and NONE of the front desk employees were cordial, smiling and professional. Being Congenial with a smile is mandatory when you are dealing with customers that have much better options in a major city. DO NOT book this HOTEL for any event or for any room rentals !!!"

"As other people have pointed out in the reviews this was a nice hotel - 15 years ago. Friendly service and a decent location. If you are on a budget and don't mind the deficiencies this is a decent choice."

"Visited The Sheraton Houston Brookhollow Hotel recently for a sports tournament and the location was good for us. The hotel on the other hand was dated and the staff unreliable. We checked in on a Friday afternoon, got our cards for the rooms but neither of them worked and checked out Sunday morning. I suggest bringing your own snacks and drinks to the hotel as the hotel restaurant and so called gift shop are really pricey. My daughter left a pair of expensive shoes in the room that I asked her to grab on our way out and when we got home we realized she didn't grab them. It's totally my fault for not making sure she got them but I would expect this brand of hotel to atleast have honest employees that work for them, after all they are coming in to our rooms on a daily basis. I called the front desk the moment we realized she didn't grab them but the room was already cleaned by the hotel staff and miraculously they were gone. I stay at many hotels throughout the year due to sports and business and I have sometimes left things before that have been returned to me. I do not suggest staying at this Sheraton and hopefully this will hold management to a higher standard when hiring future help."

"At one time a middle upper brow hotel with great decor and public spaces. Now faded and quite old it nonetheless retains a good deal of charm and the price point is great. Restaurant and bar are actually pretty good too. Service is good and cleaning is precise. All in all much better than you would expect at this price point and even in its current state easily rivals many of the overrated Marriotts in the US. A side note— The hotel says it is beginning renovations so let’s see what they do and how much they’ll try to raise the price."

"Staff was great! Location is off the expressway and plenty of places to eat close by. About 18 minutes from Downtown. When we got to hotel we asked for two joined rooms and they quick found something to accommodate us. Hotel was clean and house keeping did an amazing job. All the staff was friendly and knowledgeable. They made our stay great. Will definitely come back"